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eGovernment Research: supply of services for "multi-channel delivery strategies and sustainable business models for public services addressing socially disadvantaged groups"

Call for tenders: 11/08/2007 to 01/10/2007
The subject of the contract is to provide a thorough analysis and proper assessment of the current state of the art of main actions at Member States level related to the Inclusive eGovernment area, including guideline principles and practice. In addition, the study will identify, define and reach consensus on a multi-channel service delivery strategy that would support more effective and efficient delivery of public services to socially disadvantaged groups. Finally, on the above basis, the study will produce a possible range of sustainable business models that would support a more effective and efficient delivery of public services to those citizens at risk of being left behind by the information society.