Digital Agenda for Europe
A Europe 2020 Initiative

eGovernment improving but citizens ask for more

Article
Almost half of EU citizens (46%) now go online to look for a job, use the public library, file a tax return, register a birth, apply for a passport or use other eGovernment services. 80% say online public services save them time, 76% like the flexibility and 62% say they save money. But these users are more satisfied with online banking (8.5 satisfaction rating on a scale of 0 to 10), and online shopping (7.6) than with public services online (6.5).
Share this