Digital Agenda for Europe
A Europe 2020 Initiative

Directive on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive) (*)


(*) Directive 2002/22/EC as amended by Directive 2009/136/EC (Citizen rights' Directive)

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Within the framework of Directive 2002/21/EC (Framework Directive), this Directive concerns the provision of electronic communications networks and services to end-users. The aim is to ensure the availability throughout the Community of good-quality publicly available services through effective competition and choice and to deal with circumstances in which the needs of end-users are not satisfactorily met by the market. The Directive also includes provisions concerning certain aspects of terminal equipment, including provisions intended to facilitate access for disabled end-users.

Last updated on 16/07/2015