Digital Agenda for Europe
A Europe 2020 Initiative

Commission requests Luxembourg to comply with EU telecoms rules on consumer disputes

The European Commission has today asked Luxembourg to comply with EU telecoms rules requiring simple and inexpensive out-of-court procedures to be put in place for consumers involved in telecoms service disputes. Such dispute resolution systems are crucial for effective consumer protection. The request takes the form of a "reasoned opinion" under EU infringement procedures. Luxembourg now has two months to comply with the relevant EU law, otherwise the Commission may refer it to the EU's Court of Justice.
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Last updated on 23/02/2015