Digital Agenda for Europe
A Europe 2020 Initiative

Commission requests Luxembourg to comply with EU telecoms rules on consumer disputes

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The European Commission has today asked Luxembourg to comply with EU telecoms rules requiring simple and inexpensive out-of-court procedures to be put in place for consumers involved in telecoms service disputes. Such dispute resolution systems are crucial for effective consumer protection. The request takes the form of a "reasoned opinion" under EU infringement procedures. Luxembourg now has two months to comply with the relevant EU law, otherwise the Commission may refer it to the EU's Court of Justice.
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Last updated on 23/02/2015