Digital Agenda for Europe
A Europe 2020 Initiative

Net Neutrality

Net neutrality guarantees equal Internet access free from blocking or intentional slowing down by interventions from Internet service providers.
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The Connected Continent Telecom Single Market Regulation creates directly applicable rights and obligations on net neutrality and ensures the right to access Internet content without discrimination.

The agreement on net neutrality supports innovation by ensuring open and non-discriminatory internet access and making sure that internet access services and distinct specialised services can coexist. Startups and businesses will be able to commercialise their products and services via the Internet and participate on par with larger players.

The EU Regulatory Framework sets in law, equal and non-discriminatory treatment of traffic and protection of the right of every European to access content of their choice. Internet service providers will not be able to pick winners and losers on the Internet or give priority to some particular content or services.

Specialised services, such as Internet Protocol Television (IPTV) or healthcare services like tele-surgery, may be provided if:

  • traffic management measures are necessary to optimise their content, applications or services
  • sufficient capacity is available
  • their provision is not to the detriment of the quality of internet access services for end-users.

Under the new rules, operators will have to inform subscribers about the speeds they can expect to get and about how traffic management and the provision of specialised services can affect the quality of the internet access service. Also it will become easier for consumers to terminate their contract if contractual data speeds of the internet access service are not delivered.


Last updated on 27/10/2015 - 17:26