Digital Agenda for Europe
A Europe 2020 Initiative

European eGovernment Action Plan 2011-2015

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The European Commission's eGovernment Action Plan 2011-2015 supports the provision of a new generation of eGovernment services.  It identifies four political priorities based on the Malmö Declaration:

  • Empower citizens and businesses
  • Reinforce mobility in the Single Market
  • Enable efficiency and effectiveness
  • Create the necessary key enablers and pre-conditions to make things happen

The Action aims to help national and European policy instruments work together, supporting the transition of eGovernment into a new generation of open, flexible and collaborative seamless eGovernment services at local, regional, national and European level.

Our goal is to optimise the conditions for the development of cross-border eGovernment services provided to citizens and businesses regardless of their country of origin. This includes the development of an environment which promotes interoperability of systems and key enablers such as eSignatures and eIdentification. Services accessible across the EU strengthen the digital single market and complement existing legislation in domains like eIdentification, eProcurement, eJustice, eHealth, mobility and social security, whilst delivering concrete benefits to citizens, businesses and governments in Europe. The Commission will lead by example in further implementing eGovernment within its organisation.

The objective is to increase the take-up of eGovernment services: the target is that by 2015 50% of citizens and 80% of businesses should use eGovernment services.