Digital Agenda for Europe
A Europe 2020 Initiative

Improve My City!

Article
An Open Source application developed by the project of CIP program is scaling worldwide!

Web and mobile civic engagement apps are improving the performance and image of government by helping citizens actively participate in the improvement of their city. Such an application has been developed by URENIO Research Unit during the EU funded project PEOPLE (http://people-project.eu). The “Improve My City” application enables citizens to report local problems (potholes, illegal trash dumping, faulty street lights, etc.) or suggest solutions for improving their city. The submitted issues are displayed on a city's map, whereas users may add photos votes & comments.

An Open Source Civic Engagement Application is available thanks to the Connected Smart Cities initiative - please visit http://connectedsmartcities.eu/

Using “Improve My City” Application local government agencies enable citizens and local actors to take action to improve their city. Reported cases then go directly into the city’s work order queue for resolution, and users are informed how quickly the case will be closed. When cases are resolved the date and time of the resolution is listed, providing users with the sense that the city is on the job. In this way Improve My City helps Municipalities to enlist new segments of the population—people who had not previously participated in government—and bring their concerns, insight, energy, and commitment to reinvigorate not only the city but also the government.

Key Features

  • Users locate issues on a map: Citizens are able to determine the exact location of the problem on the city map, while they can also attach relevant photos.
  • All issues are displayed on a local map: The submitted cases are displayed on the city’s map. Each category is presented with a different icon. There is also a cases list with most important info about each case.
  • Users are informed about the resolution process: The citizens are informed about the status of their requests by email. Initially the status of each case is "Open". Once the Municipality becomes aware of the case and forwarded it to the relevant department the status changed to "Acknowledged". Finally, once the case is resolved the status becomes "Closed".
  • Detailed presentation of each submitted case: Each case is presented in detail, in a separate page showing all the available information. In this page users can also comment and give a positive vote.
  • Filtering of submitted cases: Users can track citywide trends through issues isolation. They can view only the cases that belong to specific categories or those who have a specific status. Moreover, they can sort the cases by date of submission, number of votes and status.
  • User feedback: Citizens and employees of the Municipality can make comments on existing cases. They can also provide a positive vote on issues they consider significant. Voting process helps Municipalities to better hierarch city’s problems.
  • An integrated management system: The submitted issues are managed through a web based environment that is based on Joomla content management system. The authorized employees manage the entries through a web form which presents all the available information.
  • Distributed administration: The management of the submitted issues is distributed to the Departments of the Municipality. Different employees can be responsible for different categories. The application allows the assignment of various notification emails per category.
  • Customisation: The application is fully customized in terms of user rights, comments, number of categories, notifications on new issues and comments, centre of the map, category icon, etc.
  • Comprehensive Reports: The compilation of city data produces visualisations of departmental progress or conduct an in depth needs assessment. Data can also be exported and delivered to those who need it.

Open Approach

Improve My City has been developed following the open innovation methodology created in PEOPLE project (http://wikipeople.asi-soft.com/index.php/Methodology), in close cooperation with the Municipality of Thermi and user groups. It is therefore a truly user-centred web application, adapted to the needs of Municipalities and local communities.

Moreover, the application is distributed for free, under AGPL v3 open source license. Anyone who wishes can download it from the GitHub website (https://github.com/icos-urenio/Improve-my-city) or participate in application’s improvement. It is also available in 18 languages (English, Bulgarian, Catalan, Croatian, Dutch, Finnish, French, German, Greek, Italian, Japanese, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish, Swedish, Romanian and Turkish).

Following the latest trend of application interoperability, Improve My City introduced a complete functionality wrapping around its core features and elements in the form of RESTful services. Simple speaking, Improve-my-city has its own Application Programming Interface (API) to be used by 3rd party developers. The next version (3.0) of the application will support the Open311 standard, which provides open channels of communication for issues that concern public space and public services. Primarily, Open311 refers to a standardized protocol for location-based collaborative issue-tracking.

Mobile Application

The Information Technologies Institute - Multimedia Group (Greece) has developed an Android mobile version for Improve My City web application. The mobile app makes use of modern smartphones’ features enabling automatic extraction of the GPS coordinates of the reported issue and photographing the issue using the phone's camera.

Improve My City in Action

Improve My City was originally deployed in the Municipality of Thermi, Greece, in April 2012. One year later more than 500 users have been registered and submitted 585 issues and 1350 comments.

Improve My City has been spread worldwide. There are a lot of installations in Municipalities and communities' websites across the world.

Web and mobile applications for smart cities

The Improve My City application belongs to a number of web applications developed within the EU funded project “PEOPLE: Pilot smart urban Ecosystems leveraging Open innovation for promoting and enabling future e- services”, which is partly funded by the European Commission. PEOPLE aimed at speeding up the uptake of smart cities through the rapid implementation, deployment and uptake of innovative internet-based services in order to allow facing the main challenges of developed cities at present and towards their future quality of life. This was enabled by designing and implementing user-driven open innovation methodologies and processes. For these purposes, four pilot Smart Open Innovation Urban Ecosystems have been created at four different European cities: 1) Bilbao, in Spain; 2) Vitry sur Seine, in France; belonging to the Isle de France area, close to Paris; 3) Thermi, in Greece, belonging to the Thessaloniki agglomeration, and 4) Bremen, in Germany.

Useful Links:

Web and mobile civic engagement apps are improving the performance and image of government by helping citizens actively participate in the improvement of their city. Such an application has been developed by URENIO Research Unit during the EU funded project PEOPLE (http://people-project.eu). The “Improve My City” application enables citizens to report local problems (potholes, illegal trash dumping, faulty street lights, etc.) or suggest solutions for improving their city. The submitted issues are displayed on a city's map, whereas users may add photos votes & comments.

Comments

 's picture

Louis Vuitton (Tiongkok) business product sales corp., LTD., Louis Vuitton, one of several ten well-known louis vuitton handbags models in the world natural leather, top ten luxury makes, hand bags along with buckskin items leading brand names worldwide, well-liked celebrated classical sword world-wide one hundred strange years, the worldwide fashion travel craft, the actual mark on the ideal France LVMH moet hennessy Louis Vuitton - LVMH sword Fifty-five (Louis Vuitton), earth's leading high-class model, the world's very first brand in the field of lawsuit in addition to synthetic leather products. Brand to style in addition to output of innovative and elegant journey difficult Louis Vuitton Bags for sale pack, totes and components products, constructed with traveling because primary heart connected with tale. Century . 5 as soon as the famous continues to be continuation of the trademark, their outstanding good quality and also original heart relishes a good reputation around the globe. Because it has been set up with 1854, by one generation to another regarding Louis vuitton, featuring its superb quality, spectacular imagination Louis Vuitton Australia and also technologies has become a image of vogue take a trip artwork. As yet, your Louis vuitton vintage moment to watch the top landmark within the development of touristry tradition: man Monogram program canvas tent seemed louis vuitton handbags australia in 1896; Released in 1901, Steamer cup of tea; Keepall tote came to be inside 1930, the structure continues to be clean. With all the putting your signature on connected with architect Marc Jacobs within the mid nineties, the business extensive to the individuals apparel, sneakers, designer watches and jewelry subject. Louis vuitton believes how the conventional way of life associated with thoughts for future years growth. LV Louis Vuitton tend to be connected to specially Louis vuitton Bags make prime high-class products Moet Hennessy Louis Vuitton class. Beginner Louis vuitton Louis vuitton radical created a flat synthetic leather traveling bag, and started out the 1st retail outlet inside Paris , france ,. The same as currently, LV Louis vuitton design shortly be ripped, mat rectangular suitcase turn into vogue. Fifty-five Louis vuitton bag 1st determined by grey fabric tiler. Inside 1896, George with a father the child involving LV Louis vuitton name abbreviations within 50 and V using Cheap Louis Vuitton Bags for sale rose structure, made to these days nonetheless internationally well-known connected characters branded about fabric (MonogramCanvas) style. On the very first right now, layout a unique design associated with "Fifty-five" logo design connected characters sail bag, along with prosperous fabled colour and grow the timeless associated with style designing associated with Athens. On the one hundred year handed, "Fifty-five" interweaved text letters emblem with this one of a kind sail handbag, together with ample popular color and turn into this basic regarding trend and elegant layout. Over the past century, everybody seasoned numerous adjustments, along with the adjust connected with peoples' quest and visual Australia Cheap Louis Vuitton Bags for sale strategy, merely Louis vuitton not simply recognition, today keeps uncomparable appeal. In the mid nineties New York designer Marc Jacob black to sign up the particular 55 Louis vuitton, the regular symbolization for your Paris , france , dress shop brand names provide a different vigor. Throughout Goal 1997, he is never in the production of clothe Fifty-five Louis vuitton, state "yourself" minimalist philosophy, standard reviews that are positive the global fashion industry. Inwards Feb before 2000, Fifty-five Louis vuitton started out earth's first main shop throughout Paris , france ,, as the 2nd Bond block london for that first step. August and September the same calendar year, a third as well as fourth flagship memory inwards Osaka, The japanese plus the U . s . throughout Big apple to the first step. Each and every 55 Louis vuitton retail store small business setting contains regular Fifty-five Louis vuitton bags line, LV Louis vuitton's newest women's and men's clothes line in addition to combination of men's and women's place. With the late 90s, Louis vuitton Louis vuitton inside property block, key, Hong Kong opened up some sort of main retail store, covers a region regarding a pair of cellular levels, a complete regarding 6600 sq . yards, built with Fifty-five Louis vuitton shop all of superiority buckskin things, including 55 Louis vuitton baggage, 55 Louis vuitton cup of tea, Louis vuitton Louis vuitton natural leather bags, 55 Louis vuitton smaller leather things, Louis vuitton Louis vuitton compose in addition to brand new Fifty-five Louis vuitton women's and men's style along with 55 Louis vuitton footwear line, including LV Louis vuitton likewise offers non-public buckskin personalized providers. Throughout 92, Louis vuitton throughout China and taiwan first within Beijing wangfu available mainland primary merchants the actual peninsula hotel. Fifty-five Louis vuitton company hundred and also five decades has been to advocate fine, quality, comfy "locomotion philosophy", as a base pertaining to designing regarding... LV Louis Vuitton (Louis Vuitton) this particular label is currently spread throughout the entire world, becoming this symbol on the ideal locomotion goods. www.webdesignbyvicky.com.au/au.html