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About 116 helplines

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116 is a range of easy-to-remember and free-of-charge phone numbers to assist children and adults in need.

The European Commission has reserved five short numbers with a single format 116 + 3 digits for helplines that should be accessible to everyone in Europe.

Find out more about the EU rules on 116.

When they are available in your country, the services are provided by public or private organisations selected locally by each Member State.

116 000 - Missing children

The 116000 number is the European helpline to report missing children. The hotline offers guidance and support to parents or relatives of a missing child and can back the efforts of the authorities during investigations.

The hotline is operational in 23 Member States.

Austria  Rat auf Draht The Austrian Helpline operated by ORF (the Austrian Broadcasting Corporation)

Belgium  Child Focus The European Centre for Missing and Sexually Exploited Children

Bulgaria  Nadja Centre Foundation The Bulgarian association supporting women and children having experienced physical, sexual and psychological violence

Cyrpus  HFC and SPAVO The Cypriot Association for the Prevention and Handling of Violence in the Family & the Children's Charity Hope for Children

  Ztracené dítě o.s. The Czech organisation for Missing Children

Germany  Initiative Vermisste Kinder The German Missing Children Initiative

Denmark  Thora Center The Danish Association against sexual abuse

Estonia  Eesti sotsiaalminister The Estonian Ministry of Social Affairs

Greece  The Smile of the Child The Greek organisation defending children's rights

Spain  Fundación ANAR The Spanish organisation helping children and teenagers at risk

France  CFPE  The French Centre for Childhood Protection (Centre Français de Protection de l'Enfance)

Hungary  A Kék Vonal Gyermekkrízis Alapítvany The Blue Line Child Crisis Foundation

  ISPCC The Irish Society for the Prevention of Cruelty to Children

Italy  Telefono Azzurro The Italian Organisation against child abuse and neglect

Luxembourg  ONE The Luxembourgish National Office of Childhood (Office National de l’Enfance)

Malta  Pulizija ta' Malta The Maltese Police Force

The  Centrum IKO The Dutch International Child Abduction Centre

Poland  ITAKA The Polish Centre for Missing People

Portugal  Instituto de Apoio à Criança The Portuguese Institute of Child Support

Romania  Centrul Român pentru Copii Dispăruţi şi Exploataţi Sexual The Centre for Missing and Sexually Exploited Children

Slovenia  Assigned to the Slovenian Police Officers' Association, transferred to Zavod 116 (info@zavod116.si)

Slovakia  UNICEF The Slovak Board of the United Nations' Children's Fund

The  Missing People The British lifeline when someone disappears

Additional links:

  • The 116000 promotional campaign - The telecommunications' companies support the European Missing Children number;
  • Missing Children Europe - Missing Children Europe is the European Federation for Missing and Sexually Exploited Children;
  • Hotline116000.eu - The European hotline number for missing children;
  • Childscope - To find an organisation in Europe that deals with cases of missing and/or sexually exploited children, visit the website and go to "search NGOs";
  • ICMEC - The international Centre for Missing and Sexually Exploited Children;
  • DG Justice - For information on the Rights of the Child.
  • 116000 on Your Europe - Your Europe offers help and advice for EU nationals and their family

116 006 - Victims of crime

The 116 006 helpline for victims of crime gives people emotional support, informs them of their rights and how to use them, while also referring victims to the relevant organisations.

The helpline provides information about:

  • local police,
  • criminal justice proceedings,
  • possibilities for compensation,
  • insurance.
The hotline is operational in 5 Member State

Austria  Weisser Ring The organisation providing assistance and compensation to victims of crime;

Germany  Weisser Ring The organisation providing assistance and compensation to victims of crime;

 TDC The Danish Telecoms' operator

  Crime Victims Helpline The Irish helpline offering support to victims of crime;

The  Stichting Slachtofferhulp Nederland the Dutch centre for victims of crime, traffic accidents and calamities.

Additional links:

  • INHOPE - Providing contact details and resources for reporting online child abuse in many countries around the world.
  • INSAFE - Site of the European Union's Insafe network, a part of the EU Safer Internet Plus programme.

116 111 - Child helplines

The number 116 111 is specifically for children who seek assistance and need someone to talk to. The service helps children in need of care and protection and links them to the appropriate services and resources; it provides children with an opportunity to express their concerns and talk about issues directly affecting them.

The hotline is operational in 21 Member States.

Bulgaria  SAPC  The State Agency for Child Protection

Cyrpus  HFC - UNCRC Policy Center  The Cypriot Association for the Prevention and Handling of Violence in the Family & the Children's Charity Hope for Children

Czech   Sdružení Linka bezpečí  The Safety Line Association

Germany   Nummer gegen Kummer e.V.   The "no worries" number

Denmark   Børns Vilkår  Children's Rights

Estonia   MTÜ   The Estonian Advice Centre

Greece   EΨΥΠΕ  The Association for the Psychosocial Health of Children and Adolescents

 Fundación ANAR The Spanish organisation helping children and teenagers at risk

Finland   Mannerheimin Lastensuojeluliitto The Mannerheim League for Child Welfare

Hungary  A Kék Vonal Gyermekkrízis Alapítvany   The Blue Line Child Crisis Foundation

  ISPCC  Irish Society for the Prevention of Cruelty to Children

Lithuania  Vaikų linijos The State Child Rights Protection and Adoption Service under the Ministry of Social Security and Labour

Luxembourg  KJT Kanner-Jugendtelefon

Latvia   DROSS Internets  The State Inspectorate for the Protection of Children's Rights

Poland  Fundacja Dzieci Niczyje   Nobody's Children Foundation

Portugal   Instituto de Apoio à Criança   The Institute of Help for Children

Romania   Asociaţia Telefonul Copilului The Child Helpline Association

Sweden   Barnens Rätt I Samhället  Children's Rights in Society

Slovenia  Zveze Prijateljev Mladine  Friends of Youth Association

Slovakia   UNICEF The Slovak Board of the United Nations' Children's Fund

The United Kingdom   NSPCC The National Society for the Prevention of Cruelty to Children
 

Additional links:

  • Child Help International - Child Helpline International (CHI) is the global network of child helplines, working to protect children worldwide.
  • INHOPE - Providing contact details and resources for reporting online child abuse in many countries around the world.
  • INSAFE - Site of the European Union's Insafe network, a part of the EU Safer Internet Plus programme.

116 117 - Non-emergency medical Assistance

The non-emergency medical service - 116117 directs callers to medical assistance when the need is not life-threatening (in cases of emergency, call 112).

The 116117 number connects the caller to a qualified medical practitioner who can provide on-call medical assistance or advice. This is especially useful outside normal office hours, during the weekend or public holidays.

This hotline is operational in 2 Member States

Austria  Notruf Niederösterreich GmBH The Austrian Rescue Coordination Centre

Germany   Die Kassenärztliche Bundesvereinigung   The German National Association of Statutory Health Insurance Physicians

116 123 - Emotional support helpline

116 123 is a phone number for people suffering from loneliness or who are in a state of psychological crisis or thinking about committing suicide.

This hotline is operational in 11 Member States

Austria  Rat auf Draht The Austrian Helpline operated by ORF (the Austrian Broadcasting Corporation)

  Ztracené dítě o.s. The Czech organisation for Missing Children

Germany Die TelefonSeelsorge   The number againt sorrow

Greece Life Line Hellas The Greek helpline offering material and psychological support

Hungary Magyar Telekom Nyrt. and Invitel Zrt. The Hungarian Telecommunications' companies

Lithuania LATES The Lithuanian Association of telephone emergency services

Malta Aġenzija Appoġġ The Maltese Agency for the enhancement of the lives of people in need

Poland Instytut Psychologii Zdrowia The Polish Institute of Psychological Health cooperating with Netia S.A.

Slovenia O društvu SAMARIJAN The Slovenian Samaritan society for people in distress

Sweden Svenska Kyrkan  The Church of Sweden

The United Kingdom The Samaritans The British charity helping those in need.