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DG Interpretation

Third Customer Satisfaction Survey

Overall satisfaction with interpretation: 89%! Satisfaction with terminology: 80%!

These are the highlights of the Third Customer Satisfaction Survey which was carried out in the Council, the Commission and the EESC last November.

Another striking result: the significant improvement in the satisfaction of participants dealing with economic and financial affairs. With all the events that occurred in this area since the previous survey (February 2010), meetings have become increasingly challenging.

Interested in knowing all the details? Click here pdf - 804 KB [804 KB] to download the PowerPoint presentation with the overall results. Some figures are also available by individual language, please click here pdf - 360 KB [360 KB] .

And if then you want to find out what it entails to carry out such a survey, watch our behind the scenes video (6:47) "The Story of a Survey"external link!