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Intercultural Mediation programme in selected hospitals in Athens and Thessaloniki

The introduction of intercultural mediators in hospitals facilitated communication between immigrants and hospital staff, thereby reducing cultural misunderstandings and promoting non discriminatory access to public health services.

Project dates 14/03/2012 - 30/06/2012
Total budget€468 000
EU contribution75%
Name of the entity managing the projectNational School of Public Health

Project Description

This project implemented intercultural mediation between immigrants and staff (both medical and administrative) in hospitals in the region of Athens and Thessaloniki.

The mediators facilitated communication between non-EU nationals and both medical and administrative staff of the public health services, taking into consideration the immigrants’ ethnic and cultural origins.

Benefits and results

Over the course of 3 months, some 119 intercultural mediators and 21 hospitals participated in the programme. A total of 5 104 non-EU nationals benefitted from the intercultural mediation services; most originated from Asia, Russia, the Balkans, the Middle East, and sub-Saharan Africa.

By improving cooperation and communication between immigrants and public health service workers, the project promoted non-discriminatory access to public health services, and helped resolve cultural misunderstandings.

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