The introduction of intercultural mediators in hospitals facilitated communication between immigrants and hospital staff, thereby reducing cultural misunderstandings and promoting non discriminatory access to public health services.
|Project dates||14/03/2012 - 30/06/2012|
|Total budget||€468 000|
|Name of the entity managing the project||National School of Public Health|
This project implemented intercultural mediation between immigrants and staff (both medical and administrative) in hospitals in the region of Athens and Thessaloniki.
The mediators facilitated communication between non-EU nationals and both medical and administrative staff of the public health services, taking into consideration the immigrants’ ethnic and cultural origins.
Over the course of 3 months, some 119 intercultural mediators and 21 hospitals participated in the programme. A total of 5 104 non-EU nationals benefitted from the intercultural mediation services; most originated from Asia, Russia, the Balkans, the Middle East, and sub-Saharan Africa.
By improving cooperation and communication between immigrants and public health service workers, the project promoted non-discriminatory access to public health services, and helped resolve cultural misunderstandings.