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Call for Proposals n° SANCO/2014/B1/001

Funding For Complaints Data Transfer

Closing date for submission (deadline extended): 19 October 2014

The Consumer Programme foresees the financing of four objectives. The second objective (Consumer information and education, and support to consumer organisations: to improve consumers’ education, information and awareness of their rights, to develop the evidence base for consumer policy and to provide support to consumer organisations, including taking into account the specific needs of vulnerable consumers), under which this call for proposals is carried out, concerns among others the implementation of the Commission Recommendation on the use of a harmonised methodology for classifying and reporting consumer complaints and enquiries in the Member States and in the countries of the European Free Trade Associations.

The specific objective of the call is to help building and improving access to the evidence base for policy-making in areas affecting consumers, with a view to designing smart and better targeted regulations, detecting market dysfunctions and changes in consumers’ needs, identifying the areas most problematic for consumers and promoting the integration of consumer interests into a broad range of EU policies. This will be achieved through harmonized data collection on consumer complaints and enquiries and its transmission through dedicated IT systems that are compatible with the abovementioned Commission Recommendation. The EU contribution targets costs of the staff, IT equipment, trainings and promotional events necessary for carrying out this activity.

The process of awarding grants consists in 3 steps:

  • Step 1 - Applying for the grant by an applicant –submission of all documents listed in the call for proposal and application form.
  • Step 2 – if an applicant will be awarded with a grant, the applicant and the European Commission will sign the grant agreement (a template in the Section II)
  • Step 3 – after finalising of the action defined in the call for proposal the applicant will submit the documents required for the payment, in the order as listed in the section III

I) Documents to be provided in order to apply for this call for proposal

II) Document to be SIGNED after being awarded with a grant

III) Documents to be provided AFTER completing of the action

IV) Other documents

Any requests for additional information must be made only by sending an email to the functional mailbox SANCO-CONSULT-B1with the reference SANCO/2014/B1/001.
To ensure a more rapid response, applicants are kindly advised to send their queries in English.