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Title

Green paper on the Safety of Tourism Accommodation Services

Policy field(s)

Consumer Safety, Service Safety, Tourism Accommodation Services

Target group(s)

Private citizens, national, regional and local authorities, hospitality industry, tourist service providers, tour operators, fire and security industry, fire prevention and fire fighters professionals, consumer associations, standardisation bodies.

Period of consultation

The consultation was open for 18 weeks, from 29.07.2014 to 30.11.2014.

The usual consultation period (12 weeks) was extended to allow stakeholders sufficient time during and in particular also after the heavy summer holiday season.

Background information and objectives

Although the safety of tourism accommodation services is the competence of Member States, the presence of a strong cross-border dimension in this type of service suggests a reflection on their quality and safety levels across Member States. Consumers should indeed expect to be able to purchase tourism accommodation services with confidence for their own safety regardless of their choice of accommodation or destination within the EU.

The objective of this consultation was to gather input and quantifiable evidence from all relevant parties with an aim to evaluate fundamental aspects related to tourism accommodation safety: whether the existing instruments and their implementation throughout the EU are adequate and sufficient by measuring the nature and extent of the safety risks and their potential link to flaws or gaps in the current legislative framework, and to what extent they have an impact on the provision of such services across borders as well as on SMEs and vulnerable consumers, in order to make a clear distinction of what objectives are best met at which level.

View the consultation document

"Green Paper on the Safety of Tourism Accommodation Servicespdf(166 KB) Choose translations of the previous link български (bg) čeština (cs) dansk (da) Deutsch (de) eesti keel (et) ελληνικά (el) English (en) español (es) français (fr) hrvatski (hr) italiano (it) latviešu valoda (lv) lietuvių kalba (lt) magyar (hu) Malti (mt) Nederlands (nl) polski (pl) português (pt) română (ro) slovenčina (sk) slovenščina (sl) suomi (fi) svenska (sv) "
"Annex to the Green Paper on the Safety of Tourism Accommodation Servicespdf(700 KB) Choose translations of the previous link български (bg) čeština (cs) dansk (da) Deutsch (de) eesti keel (et) ελληνικά (el) English (en) español (es) français (fr) hrvatski (hr) italiano (it) latviešu valoda (lv) lietuvių kalba (lt) magyar (hu) Malti (mt) Nederlands (nl) polski (pl) português (pt) română (ro) slovenčina (sk) slovenščina (sl) suomi (fi) svenska (sv) "

Reference documents

In 2013, and with the aim to compile the existing regulatory framework at national level across the EU on the safety of certain services to consumers, DG SANTE invited national authorities of 28 EU Member States plus the EFTA/EEA countries Norway, Iceland and Liechtenstein to provide relevant information on their respective national rules on the safety of tourism accommodation services among others. The feedback received was collected in a report which gives an overview of the main policies and legislative structures in place in the 25 countries who responded to the questionnaire and which can be downloaded at the link below.

Service Safety – 2013- National regulatory and no-regulatory framework across the EUpdf(696 KB) Choose translations of the previous link English (en)

View the contributions

A total of 88 responses were received from stakeholders/experts, public authorities and individual citizens. Received contributions in the original language of the respondee can be consulted here, except for the cases where a specific objection to publication was made by the contributors. If you wish to access individual contributions, please go to the tab 'Individual results' at the top of the page.

Translations into English of contributions received in other languages can be consulted in the following documentmsw12(4 MB) Choose translations of the previous link English (en) . Please note that the numbers refer to the contribution number in the original language.

Results of the consultation

This summary report provides a collection of the views and contributions of stakeholders to the Green Paper consultation on the safety of tourism accommodation. It does not intend in any way to reflect the views and position of the European Commission and therefore does not bind the Commission in acting accordingly. Summary reportpdf(702 KB)

Next steps

From the feedback received, no connection has been established between the existing regulatory framework across Member States, the absence of EU level regulation due to subsidiarity and risks to consumers. No evidence therefore points at this moment to a need for further consideration of consumer protection issues from a European perspective in the specific area of tourism accommodation[1].

[1] As included in the Commission's reply to Parliamentary Question E-003960-15

Specific privacy statement

Please read the Specific Privacy Statementpdf(17 KB) Choose translations of the previous link български (bg) čeština (cs) dansk (da) Deutsch (de) eesti keel (et) ελληνικά (el) English (en) español (es) français (fr) hrvatski (hr) italiano (it) latviešu valoda (lv) lietuvių kalba (lt) magyar (hu) Malti (mt) Nederlands (nl) polski (pl) português (pt) română (ro) slovenčina (sk) slovenščina (sl) suomi (fi) svenska (sv) for details on how we deal with your personal data and contribution.