Consumer affairs consultations
The use of alternative dispute resolution (ADR) as a means to resolve disputes related to commercial transactions and practices in the EU
Policy activity: Consumer affairs
Consultation period: 18 January 2011 to 15 March 2011
Target group: All citizens and organisations can contribute.
Purpose of the consultation:
The purpose is to consult on the difficulties identified in relation to ADR and the ways to improve the use of ADR in the EU.
Stakeholders and public authorities are invited to provide their feedback on the issues, preferably backed with concrete examples and/or figures.
See the consultation paper .
How to submit your contribution: Comments should be submitted preferably by e-mail to:
or in writing to:
Consultation on ADR
Directorate-General Health and Consumers
Avenue de Bourget 1-3
B-1140 Brussels (Evere)