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Update your phone Check your personal documents Get a European Health Insurance Card Enjoy your EU consumer rights Hunt for deals with caution Book smart Travel with a light heart Understand your car rental Know before you shop Get free help & advice
Olympic games, 27 July - 12 August 2012 | Paralympic Games, 29 August - 9 September 2012

Are you a spectator planning to take part in the London 2012 Olympic and Paralympic Games?

Winning the 2012 Games - what you should know to enjoy the biggest sporting event on the planet without any consumer hitch!

Update your phone

  • The EU emergency number: 112
  • EU consumer information in all languages via the EUROPE DIRECT Contact Centre.

Check your personal documents

  • UK is not in the Schengen area. If you are a citizen from another EU country you will need a valid identity card or passport.
  • If you are residing outside of the EU, you may also need a visa before you travel to the London 2012 Games. Check the UK Border Agency's website to find out the type of document you need.
  • Valid driving licence, if you plan to rent a car (driving in the UK is on the left hand side of the road).

Get a European Health Insurance Card

  • Get yourself a free European Health Insurance Card to access state healthcare in the UK at reduced fees or for free. The card is valid for people residing in the European Economic Area and Switzerland. The European Health Insurance Card is NOT an alternative to travel insurance.
  • If you are from another part of the World, travel insurance is advisable.

Enjoy EU consumer rights

  • Whatever your nationality, EU consumer laws apply to purchases of goods or services made in any outlet located in the EU territory.
  • You benefit from a minimum of 2-year guarantee on goods for example and the unfair commercial practices are prohibited.
  • Consult our website or write via web request for any consumer-related problems you encounter.

Hunt for deals with caution

  • Be extra diligent when hunting online for good deals on flights and accommodation.
  • Check the special webpages of the UK European Consumer Centre to avoid any accommodation pitfalls that may arise.

Book smart

  • Avoid last-minute bookings during this crowded period.
  • If you booked a package from a European tour operator or travel agency, which includes at least 2 of the following:
    • Transport
    • Accommodation
    • Other tourist services which are a substantial part of the package
    • AND
    • The service covers more than 24 hours or includes an overnight stay
  • You have the right to transfer it to someone else or request a cancellation, if the package changes considerably.

Travel with a light heart

  • Cancelled flight, long delays, denied boarding? Lost or damaged luggage?
  • You are protected by EU law when taking a plane from an airport in the EU with any carrier or when arriving in the EU on a flight operated by a carrier registered in the EU or in Iceland, Norway or Switzerland.
  • Use your EU air passenger rights to get compensation, re-routing and in certain cases reimbursement. The airline must inform you of your rights.
  • By train - you can also get compensation if your luggage is lost or damaged, or your journey cancelled or delayed.
  • Use a smartphone application (for air and rail transport) to check your passenger rights immediately and on the spot.

Understand your car rental

  • When renting a car, you have the right to clear information and fair contract terms.
  • Check out our top tips and travel advice at the official site of the London 2012 Olympic and Paralympic Games.

Know before you shop

  • No matter where you shop within the EU you have basic consumer rights that cannot be taken away.
  • 2-year guarantee - the seller must repair or replace faulty goods free of charge. If that is not possible within reasonable time or without inconvenience, you may ask for a refund or a price reduction. Commercial guarantees do not replace the minimum 2-year guarantee but may complement it.
  • Goods may have to be returned to the seller to benefit from this guarantee, it is advisable to check the good immediately after purchase and to read the conditions for return and an eventual international guarantee offered by the manufacturer.

Get free help & advice

  • If you have a consumer issue, try first to solve it directly with the trader.
  • If the trader does not agree or cannot be contacted you can turn for advice to the Citizens Advice consumer service in the UK.
  • If you are residing in the EU, Norway or Iceland, you can get free of charge assistance when back home! Contact the European Consumer Centre in your country if you bought goods or services from traders based in another EU country, Norway or Iceland.


Ticketing is the responsibility of the London 2012 Organising Committee of the Olympic Games and Paralympic Games (LOCOG) or your National Olympic Committee or National Paralympic Committee and their accredited resellers ONLY.

To avoid ending up with fake tickets check the rules at the official ticketing website of the London 2012 Olympic and Paralympic Games.

Refer any ticketing problem to the respective National Olympic/Paralympic Committee or its accredited resellers.