Call for tenders
assessment of the European form for consumer complaints.
Countries involved: Germany, Belgium, Denmark, Greece,
Ireland and the United Kingdom (99/S 128-85489/FR) -
Invitation to tender No XXIV/99/C2/009
1. Name and address of the contracting
authority: European Commission, Health and Consumer
Protection Directorate-General, unit C2 - Legal
questions, B 232-5/41, rue de la Loi/Wetstraat 200,
B-1049 Bruxelles/Brussel. Tel.
(32-2) 295 04 26. Facsimile
(32-2) 295 94 90. E-mail:
2. Category of service and object of
the contract CPC 861.
Within the framework of its action to
improve consumer access to justice, the Commission, in
order to issue a European complaint form and assess its
efficiency and relevance, intends to select, in each of
the Member States indicated above, a consumer protection
body to co-ordinate the processing of a certain number of
individual disputes through the use of the form.
The object of this contract is
- monitor a certain number of cases
processed through the European form up to the resolution
- create a file for each form which
the body is dealing with, in accordance with a uniform
model which will be developed on the basis of the
Access computer programme supplied by the
3. Place of delivery: The computer
files and reports will be returned to the contracting
authority in 1.
4. Tenderers who are legal persons
must indicate the names and professional qualifications
of the staff to be responsible for the execution of the
5. The contract is divided into 6
lots, corresponding to the following countries: Germany,
Belgium, Denmark, Greece, Ireland, United Kingdom.
Tenders may be for only 1 lot.
6. Variants: Variants are not
7. Duration of the contract: The
Commission will sign a contract with the chosen
contractor(s), for a period of 9 months, renewable once
under the same conditions.
a) Request for documents: the
invitation to tender documents may be obtained from the
address in 1.
b) Final date for receipt of requests
for invitation to tender dossiers:
23. 7. 1999.
c) The invitation to tender dosssier
will be sent to all candidates free of charge.
9. a) Final date for dispatch of
tenders: 3. 9. 1999.
b) Address to which tenders must be
sent: As in 1.
c) Languages: Tenders must be drawn up
in 1 of the 11 official languages of the Member
10. a) Opening of tenders: 1
authorized representative of the tenderer has the right
to be present.
b) Date, time and place: The public
opening of tenders will take place in the offices of the
European Commission, rue Belliard 232 B, salle 5/41,
B-1040 Bruxelles, on
16. 9. 1999 (16.00).
11. Not applicable.
12. Method of payment: The total value
paid will correspond to the total number of files
transferred, multiplied by the price/file stated in the
13. Legal form of the tenderers: Any
legal person, including a public body. Tenderers are
authorized, subsequent to express formation of the
grouping, to submit a joint tender, as long as it is
clearly specified and the rules of the competition are
respected. Such groupings must later adopt a specific
legal form if the contract is awarded.
14. Information enabling appraisal of
the tenderers abilities and criteria for selection:
Tenders must be accompanied by complete information
concerning the tenderers legal form. Tenderers will
supply the information listed below for the persons
responsible for the execution of the service, whether it
be the tenderer himself, his employees, subcontractors or
a) a list of the natural persons
employed by the tenderer or subcontractors responsible
for the execution of the services, with indication of
their professional qualifications and duties;
b) a list of the main assignments
carried out by such persons over the past 3 years and
proof of at least 3 years experience in assisting
c) a description of the way in which
the tenderer intends to carry out the processing involved
in the contract. Where applicable, the tenderer will also
supply a description of the means of supervision and
quality control of the subcontractors work;
d) assurance that it is technically
possible for the tenderer to use the Access
e) a statement from tenderers,
ensuring that they are not bankrupt or being wound up,
that their affairs are not being administered by the
court, that they have not entered into an arrangement
with creditors, that they do not have suspended business
activities or are not in any analogous situation, also
that they have fulfilled obligations relating to the
payment of social security and taxes in accordance with
the legal provisions of the countries of the contracting
The Commission will use this
information to make its decision.
15. Period during which the tenderer
is bound to keep open his tender: 6 months from the final
date of receipt of tenders.
16. Criteria for the award of
contract: According to the specific requirements of this
invitation to tender, particularly as indicated in 14,
the contract will be awarded to qualitatively the best
tender, in accordance with the following criteria:
- national geographic coverage, i.e.
ability to cover the territory of the relevant
- ability to develop genuine
cooperation with other bodies responsible for consumer
assistance and for the processing of consumer
- method proposed to carry out the
works, particularly its multiplying effect relation to
the use of the form,
- the price proposed per file, maximum
of 10 EUR.
17. Other information: This notice
contains all the information to enable tenderers to
request the invitation to tender dossier, in conformity
with the procedure described in 8.
18. Date of dispatch of the notice:
11. 6. 1999.
19. Date of receipt by the Office for
Official Publications of the European Communities:
11. 6. 1999.
20. This procurement is covered by the
WTO Agreement on Government Procurement.
CALL FOR TENDERS]