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Consumers (31-07-2009)

New call for tender: Studies on Digital content services for consumers

Assessment of problems experienced by consumers (lot 1) and comparative analysis of the applicable legal frameworks (lot 2).
The Commission launched the Review of the Consumer Acquis in 2004 to simplify and complete the existing regulatory framework. During the preparation of the Proposal, the Commission considered extending the scope of the existing consumer protection rules (in particular Directive 1999/44/EC on consumer goods and associated guarantees) to cover agreements under which consumers get access to digital content.
Given the complexity of the issue, the Commission decided there was a need for a study to determine the scope of the problem and the possible consumer detriment caused by digital content not being sufficiently covered by the existing consumer protection legislation.
This study should give a comprehensive overview of consumer experiences and problems with digital services and the related consumer legislation in a number of member states of the EU and the U.S. and serve as a basis for a possible, future legislative or non-legislative action(s) to be undertaken by the Commission in the field of consumer protection.
The Executive Agency in accordance with its responsibilities for the implementation of the Consumer Programme will manage the award and implementation of the contract(s).
For more information please see or contact: mentioning the call reference EAHC/2009/CP/02 in subject.