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Consumers (22-10-2010)

Investments, real estate and internet access among lowest ranking consumer markets

Investments, pensions and securities, real estate services and internet service provision are the three markets most likely to be failing consumers across the EU, according to the autumn 2010 Consumer Markets Scoreboard published on 22 October. Among goods markets, second-hand cars, clothing and footwear and meat have scored lowest. At the other end of the spectrum, airlines show good results in spite of the disruptions of spring 2010 and consumers also appreciate cultural goods and services. The Scoreboard ranks 50 consumer markets – from food to domestic appliances to car repair – in all EU countries by looking at indicators such as comparability, consumer trust, consumer satisfaction, problems, complaints, the ease of switching providers and prices. The purpose is to identify markets that appear most at risk of malfunctioning for follow-up studies, which analyse problems in-depth and identify policy responses.

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