Navigation path

Title

Green paper on the Safety of Tourism Accommodation Services

Policy field(s)

Consumer Safety, Service Safety, Tourism Accommodation Services

Target group(s)

Private citizens, national, regional and local authorities, hospitality industry, tourist service providers, tour operators, fire and security industry, fire prevention and fire fighters professionals, consumer associations, standardisation bodies.

Period of consultation

The consultation will be open for 18 weeks, from 29.07.2014 to 30.11.2014. No contributions will be accepted after the deadline.

The usual consultation period (12 weeks) has been extended to allow stakeholders sufficient time during and in particular also after the heavy summer holiday season.

Background information and objectives

Although the safety of tourism accommodation services is the competence of Member States, the presence of a strong cross-border dimension in this type of service suggests a reflection on their quality and safety levels across Member States. Consumers should indeed expect to be able to purchase tourism accommodation services with confidence for their own safety regardless of their choice of accommodation or destination within the EU.

The objective of this consultation is to gather input and quantifiable evidence from all relevant parties with an aim to evaluate fundamental aspects related to tourism accommodation safety: whether the existing instruments and their implementation throughout the EU are adequate and sufficient by measuring the nature and extent of the safety risks and their potential link to flaws or gaps in the current legislative framework, and to what extent they have an impact on the provision of such services across borders as well as on SMEs and vulnerable consumers, in order to make a clear distinction of what objectives are best met at which level.

How to submit your contribution

You can access the online survey in 23 EU official languages at the following link:

Green Paper on the Safety of Tourism Accommodation Services

Languages

You may submit your contribution in any official EU language. Contributions in one of the Commission's working languages (preferably English) would be welcome to enable the Commission to process them more swiftly

Length of contribution

To facilitate analysis of your replies we would kindly ask you to keep your answers concise and to the point. You may include web links for relevant online content in your replies, in particular for the good practice examples that you wish to share.

Please note that the online survey allows you to save successive versions of your contributions; you may re-open them by using the link which will be provided every time you save your draft contribution.

Received contributions will be published on the Internet. It is important to read the specific privacy statement attached to this consultation for information on how your personal data and contribution will be dealt with.

View the consultation document

"Green Paper on the Safety of Tourism Accommodation Servicespdf(166 KB) Choose translations of the previous link български (bg) čeština (cs) dansk (da) Deutsch (de) eesti keel (et) ελληνικά (el) English (en) español (es) français (fr) hrvatski (hr) italiano (it) latviešu valoda (lv) lietuvių kalba (lt) magyar (hu) Malti (mt) Nederlands (nl) polski (pl) português (pt) română (ro) slovenčina (sk) slovenščina (sl) suomi (fi) svenska (sv) "
"Annex to the Green Paper on the Safety of Tourism Accommodation Servicespdf(700 KB) Choose translations of the previous link български (bg) čeština (cs) dansk (da) Deutsch (de) eesti keel (et) ελληνικά (el) English (en) español (es) français (fr) hrvatski (hr) italiano (it) latviešu valoda (lv) lietuvių kalba (lt) magyar (hu) Malti (mt) Nederlands (nl) polski (pl) português (pt) română (ro) slovenčina (sk) slovenščina (sl) suomi (fi) svenska (sv) "

Reference documents and other, related consultations

In 2013, and with the aim to compile the existing regulatory framework at national level across the EU on the safety of certain services to consumers, DG SANCO invited national authorities of 28 EU Member States plus the EFTA/EEA countries Norway, Iceland and Liechtenstein to provide relevant information on their respective national rules on the safety of tourism accommodation services among others. The feedback received was collected in a report which gives an overview of the main policies and legislative structures in place in the 25 countries who responded to the questionnaire and which can be downloaded at the link below.

Service Safety – 2013- National regulatory and no-regulatory framework across the EUpdf(696 KB) Choose translations of the previous link English (en)

Contact details

responsible service

European Commission, Directorate-General Health and Consumers, Consumer Affairs Directorate, Product and Service Safety Unit (SANCO B.3)

e-mail

SANCO-GREEN-PAPER-TOURISM-ACCOMM-SAFETY@ec.europa.eu

postal address

European Commission
Directorate-General Health & Consumers
B - 1049 Brussels
Belgium

View the contributions

Received contributions can be consulted here

Please note that by default the page opens the 'Results' tab, where you can see an overview of all contributions. If you wish to access individual contributions, please go to the tab 'Individual results' at the top of the page.

All replies appear in the original language chosen by the contributor.

Results of consultation and next steps

A feedback report analysing the replies to the consultation is envisaged to be issued during the 1st quarter of 2015.

Such factual, quantitative report shall not prejudge or constitute the announcement of any position on the part of the Commission on the issues covered but can feed into further Commission work as appropriate

Specific privacy statement

Please read the Specific Privacy Statementpdf(17 KB) Choose translations of the previous link български (bg) čeština (cs) dansk (da) Deutsch (de) eesti keel (et) ελληνικά (el) English (en) español (es) français (fr) hrvatski (hr) italiano (it) latviešu valoda (lv) lietuvių kalba (lt) magyar (hu) Malti (mt) Nederlands (nl) polski (pl) português (pt) română (ro) slovenčina (sk) slovenščina (sl) suomi (fi) svenska (sv) for details on how we deal with your personal data and contribution.