Communications Networks, Content and Technology
European Commission Directorate General

Pilot Projects towards an efficient E-Administration

Pilot Projects towards an efficient E-Administration

Support Systems & Tools (Unit R.3)

To develop and foster the adoption of leading-edge digital tools and applications so as to streamline DG CONNECT's working practices and improve productivity while saving operational and management costs. This shall enable the DG to fulfil its mandate and contribute to public service modernisation across the European Union.

  • Design a forward-looking strategy for the development and adoption of innovative IT tools and services. This should target the experimentation and development of niche technologies and applications where DG CONNECT has unique skills and competencies that add value to the overall Commission-wide capacity.
  • Develop a coherent portfolio of pilot projects aiming to experiment breakthrough digital technologies, applications and services, including big data analytics and decision-support systems, platforms for evidence based and participatory policy making, technologies enhancing user experiences, knowledge sharing and collaborative working environments, mobile working and video-conferencing solutions.
  • Test and evaluate the effectiveness of new and emerging technologies in real-setting contexts, including possible outcomes of R&I endeavours, proof their viability and assess cost-efficiency compared to current situations and alternative solutions existing in the market.
  • Ensure a timely and appropriate engagement of relevant R&I units within the DG so as to foster collaboration with the respective research and innovation communities and facilitate the early adoption of advanced technologies and the further development of in-house skills and competencies.

Europeans demand more efficient, open and transparent public services. They want to know about the actual costs and impacts of EU policies on their lives. They want to actively participate and have a say on how policies are conceived, designed and implemented.Digital technologies become critical enablers to achieve higher levels of efficiency and cost reduction of public administration as well as higher accuracy and impacts of public policies.Though ambitious targets have been put in place within the Digital Agenda and the eGovernment action plan, considerable efficiency gains can still be achieved through a systemic innovation approach where:- rapid prototyping, experimentation and piloting of leading-edge technologies and solutions is performed locally through an agile and cost-effective approach- productisation and mainstreaming takes place incrementally at corporate level by cross-fertilising and harmonising diverse technologies and solutions, thus achieving greater economies of scale and efficiency gains.This modular and incremental approach values the unique ICT-specific skills and creativity available locally within DG CONNECT, which are nurtured by the existing links with the research community and the related R&I projects. It ensures also consistency with the wide system perspective managed centrally by DG DIGIT and the relevant IT governance bodies.Unit R3 will embrace these changes and will lead by example the transformation that the Commission's digital infrastructure will have to undertake to fulfil our stakeholders' expectations.

We aim to experiment and pilot new advanced technologies underpinning public service innovation within the strategic frame provided by IT governing bodies and under the constraints of the yearly allocation of resources. Our motto is to "enhance productivity through agile experimentation and innovation".


Full-Time Equivalent: 
12.00 (2014)
Collaboration with other DGs or agencies:
None; in 2015 it is expected that about € 1Million would be allocated to the development of innovative projects

Test and evaluate the effectiveness of new and emerging technologies



Contribution to the corporate knowledge base regarding the tested technologies

Target Number of best practices and lesson learnt provided to a central service (2014)
Baseline N.A.

Number of business processes improved by new technologies (lead indicator)

Target 70% replies "significantly improved" or "partly improved" (2014)
Baseline N.A.

Percentage of pilot tools, applications and services successfully matured into fully-fledged DG CONNECT digital assets

Target At least 67% of pilots becoming DG CONNECT production tools. (2014)
Baseline N.A.

Pilot projects to experiment breakthrough digital technologies



Percentage of experimental tools, applications and services successfully converted into DG CONNECT pilot projects (passing proof of concept phase and cost/benefit analysis)

Target At least 33% of prototypes approved by senior managers to become DG CONNECT pilots in real, production-level context. (2014)
Baseline N.A.

Number of tools, applications and services experimented within DG CONNECT (rapid prototyping to proof concept)

Target At least 3 prototypes validated by early testing users (concept proofed) (2014)
Baseline N.A.

Vision and strategy for future ICT support systems and tools



Vision paper adopted by DG CONNECT senior management as a building block for the mandate of the incoming Commissioner

Target Adoption by DG CONNECT senior managers (second semester 2014)
Baseline N.A.

Contribution to the implementation of the Digital Agenda and eGovernment action plan



Number of collaborations undertaken with R&I actors

Target 2 (2014)
Baseline N.A.

Number of tools and best practices adopted by other institutions, public services (including local, regional and national ones) and private organisations

Target 1 (2014)
Baseline N.A.

Contribution to the consolidation and further development of corporate digital assets



Percentage of production-level tools initiated within DG CONNECT and adopted at corporate level after passing all development steps and governance decisions

Target 50% (2014)
Baseline N.A.

Link to DG CONNECT's Top Level Targets

  • DG CONNECT is a lean, modern, effective and efficient public administration