A connected Continent. We aim to empower all end-users in the digital single market by facilitating choice, in particular in an open Internet.On this basis, European consumers and businesses will be able to experience the gains of the digital market and may increase their trust in and their demand for digital services.Providing end-users with access to affordable and good quality digital services throughout the EU is the foundation. This can be achieved through enhancing competition and maximising end-user benefits.
Adopting measures to maximise citizens' benefits in the single market for converged telecoms networks and services, particularly by preserving an open Internet in which citizens have the freedom to access and run applications of their choice, while providing the possibility to ensure quality of service for specialised services.This includes the prohibition of blocking and throttling, full harmonisation of transparency and contract information at high level of protection and measures to facilitate consumer switching.
The results of the recent BEREC investigation on Internet traffic management practices show a number of problems.More than 36% of all mobile users and more than 21% of all fixed network users in the EU are affected by restrictions on peer-to-peer traffic at peak times. This can affect up to 95% of users in a country. In addition, more than 21% of all mobile users are affected by restrictions on VoIP traffic and 12% by restrictions on other specific traffic. At the same time, in nearly all Member States, most if not all Internet Service Providers (ISPs) offer fixed and mobile Internet access services that are not subject to such restrictions. According to the BEREC figures, 85% of all fixed ISPs and 76% of all mobile ISPs propose at least one unrestricted offer.There is a perceived lack of transparency which makes it difficult for users to choose the offer that suits their needs. In particular, end-users may not know how their operator shapes their Internet traffic.In addition, switching providers, which is a key element in enhancing competition, still seems to raise some difficulties.
No deliberate blocking or throttling should occur.
Timeframe: by 2015
|Target||ISPs' contracts should not contain reference to blocking or throttling of services. QoS measurements should detect, whether such instances still occur in practice. Actual internet traffic speeds at least 90% of advertised speeds.(By 2015)|