Communications Networks, Content and Technology

ICT-enabled Public Sector Modernisation

ICT-enabled Public Sector Modernisation

Public Services (Unit H.3)

For transforming and modernising public administrations we need the new model of flexible, Open Government based on principles of efficiency, transparency, participation and collaboration.  


To use the eGovernment Action Plan as a tool for innovative transformation of Public Administrations within the Digital Single Market. To lead, promote and support efforts aimed at developing this vision for Open Government in Member States and the Commission. Use available policy and financial instruments (i.e. H2020) to do so.


In the past decade, Member States have concentrated on putting on-line a number of basic public services, with the objective of improving the efficiency of service delivery. However, in most cases they replicated online the procedures of the physical world, and they did this in an uncoordinated way; basically using 21st century technologies to perpetuate centuries old practices and procedures of public administrations. Also, the take up of eGovernment services by citizens is slow.Today, the EU is confronted with social, economic and technological transformations. Their long-term effects will be felt on various policy areas of the public sector and reflected on the trust in government. These new challenges, along with the increasing expectations for the public sector in the EU, require holistic and multi-disciplinary approaches.  These challenges may be tackled and expectations be met by a renewed vision for public services, through a flexible, Open Government approach.

The eGovernment Action Plan 2011-2015 aims to realise via concrete actions the ambitious vision of the Malmo Ministerial Declaration that "by 2015 European governments are recognised for being open, flexible and collaborative in their relations with citizens and businesses". Part of this vision is that by 2015 at least 50% of citizens. Increasing information and knowledge exchange, enhanced connectivity, openness and transparency provide new opportunities for public administrations to become more efficient and effective, and to provide user-friendly services, while reducing costs and administrative burden.


Full-Time Equivalent: 
10.50 full-time equivalent (FTE)
Collaboration with other DGs or agencies:
42.5 million euros for period 2014-2015 under Societal Challenge 6 of Horizon 2020

eGovernment Expert Group

Organisation of 2 meetings per year of the eGovernment Expert Group

Timeframe: 2014-2015



eGovernment Expert Group meetings

Target 2 meetings of the Expert group per year (2014-2015)

Follow up European Council conclusions October 2013

Follow-up of European Council Conclusions October 2013 on 'public administration modernisation'

Timeframe: 2014-2015



MS High Level Group (HLG) for Public Sector Modernisation

Target HLG for PSM set up (by CNECT/DIGIT) and mandate agreed (Q4 2014)
Baseline HLG for PSM does not exist

Actions on 'once-only' principle

Target study and workshop on 'once-only' principle completed (Q2 2014)

H2020 Societal Challenge 6: manage calls and launch pilots

manage three H2020 (SC6) calls for proposals on 'ICT enabled public sector innovation', their evaluation in 2014 and the launch of the resulting pilots. Define and manage calls for 2015 under Societal Challenge 6

Timeframe: 2014-2015



manage successfully evaluation of calls for proposals

Target 3 calls in 2014 (2014)

Number of R&I projects

Target EURO 6: 2-5 projects 1 CSA; INSO-1 3-7 projects, 1 CSA, INSO 9 8 phase 1 projects, 2-7 Phase 2 projects (2015)

Monitoring progress of eGovernment

Monitoring of the MS actions and progress of implementation of the eGovernment Action Plan (self-assessment MS, annual eGov benchmarking), including mid-term evaluation of eGov Action Plan.

Timeframe: 2011-2015



mid-term evaluation of eGov AP

Target completion of mid-term evaluation (Q2 2014)
Baseline mid-term evaluation started (2013)

study on cost/benefit of public sector innovation through open gov

launch a study on the 'cost benefit analysis of public sector innovation through 'open government''

Timeframe: 2014-2015



completion of study

Target Completion of study (Q4 2015)
Current Work on Terms of Reference completed (Q2 2014)


Organise workshops on important elements of public sector innovation, such as "Once-only principle" and "mobile egovernment"

Timeframe: Q2-Q3 2014



ePractice workshops

Target one workshop on once-only principle and one on mobile government. (Q2 2014 )

Degree of Implementation of the eGovernment Action Plan

timely implementation of actions of the eGov Action Plan;assessment of degree of EC actions and of MS actions in Mid-term evaluation of the eGovernment Action Plan  (Q2 2014)

Timeframe: Q2 2014



Implementation degree of EC actions

Target 75% (Q2 2014 (mid-term evaluation by external contractor) )

Implementation degree of MS actions

Target 65 % (Q2 2014 (mid-term evaluation by external contractor))

increased take up of eGovernment by citizens

increased take-up of eGov services by citizens     

Timeframe: 2011-2015



eGov services take-up by citizens (lead indicator)

Target 50 % (2015)
Baseline 42 % (2011)
Chart URL See the chart

Link to DG CONNECT's Top Level Targets

  • DAE - 50 % of citizens to use eGovernment by 2015, with more than half returning completed forms
Read more