2011

[2011/S 141-233386] B-Brussels: "study on the cost of non-Europe: the untapped potential of the European single market"

Multiple Framework Contracts with reopening of competition for the provision of behavioural studies

Decision 1926/2006/EC of the European Parliament and the Council of 18.12.2006 established a programme for Community Action in the field of Consumer Policy for the period 2007-2013 (Consumers’ Programme). The Commission’s Work Programme for 2011, adopted by Commission Decision C (2010) 9023 of 16.12.2010 provides that DG SANCO, in line with its data strategy, will continue its efforts to upgrade the content, quality and dissemination of its evidence base of statistics and other qualitative and quantitative data relating to consumers and their concerns.

The objective of the Framework Contracts (FWCs) to be concluded under the present call will be the provision of EAHC, DG SANCO and other Commission Services with studies related to consumer and citizen behaviour, as a result of a sound, professional and scientific analysis.

The following tasks are to be performed under each Framework Contract:

• Preparatory review of the behavioural economics literature, gathering of data on prevailing commercial practices, collection of survey data on consumer’s self-reported preferences, and review of policy remedies;
• Collection of first-hand information through behavioural laboratory and/or field experiments and also, where deemed necessary, complementary surveys;
• Analysis of results and policy recommendations.

The Executive Agency in accordance with its responsibilities for the implementation of the Consumer Programme will manage the award and implementation of the Framework Contract(s), as specified within the tender documentation.

The Framework Contracts will be open to all Directorates General of the European Commission.

The maximum value of the specific service contracts that might be concluded over a 4 year period (maximum possible duration the multiple Framework Contracts) is 10.000.000 euro.

The deadline for submission of offers is the 9th of September 2011.

Documents

• Contract Notice
• Invitation to tenderers
• Tender specifications Updated ! (please refer to the Question & Answer Q7.15 and A7.15)
• Annexes:

• Annex Ia - Tender submission form
• Annex Ib - Letter of mandate
• Annex IIa - Legal entity form for public entities
• Annex IIb - Legal entity form for private entities
• Annex IIc - Legal entity form for individuals
• Annex III - Financial identification form - the "Privacy statement"
• Annex IV - Declaration of honour
• Annex V - Financial offer form
• Annex VI - Draft framework contract and annexes
• Annex VII - Economic and financial capacity overview
• Annex VIII - List of EU Countries with weighting
• Annex IX - Staff categories profiles
• Annex X - Model CV
• Annex XI - Checklist

Questions & Answers Last updated 02-09-2011

For more information please contact: EAHC-CP-CALLS@ec.europa.eu with the reference of EAHC/2011/CP/01.

[2011/S 125-206543] B-Brussels: "development and organisation of training courses for non-profit entities in the EU which provide financial advice to consumers"

• General Invitation to tender
• Tender Specifications
• Annex I: Tender submission
• Annex II: Financial identification
• Annex III: Information on natural persons
• Annex IV: Exclusion criteria certificate
• Annex V: Budget - Summary
• Annex V.A: Budget
• Annex V.B: Budget
• Annex VI: Service contract

Questions & Answers Last updated 29-08-2011

- Results of the Mapping of Non-Profit Entities in the EU Providing General Financial Advice to Consumers

2010

EAHC/2010/CP/02 DOLCETA

Framework contract for the management and enhancement of the DOLCETA consumer education website, dissemination activities and development of new education modules.

This call for tender is managed by the Executive Agency for Health and Consumers (EAHC). Further information, the general invitation to tender, the tender specifications and the technical annexes are available at its website.

EAHC/2010/CP/01 Europa School Diary

Call for tender concerning the development, editing, translation, adaptation, design, layout, printing and distribution of a European school diary aimed at 15–18-year-old secondary school users and a corresponding teacher’s kit focussing on consumer/citizen issues in all Member States of the European Union.

This call for tender is managed by the Executive Agency for Health and Consumers (EAHC). Further information, the general invitation to tender, the tender specifications and the technical annexes are available at its website.

2009

[2009/S 141-205388] - L-Luxembourg: Digital content services for consumers: Assessment of problems experienced by consumers (lot 1) and comparative analysis of the applicable legal frameworks (lot 2).

This call for tender is managed by the Executive Agency for Health and Consumers (EAHC). Further information, the general invitation to tender, the tender specifications and the technical annexes are available at its website: http://ec.europa.eu/eahc/consumers/consumers_tenders.html

[2009/S 141-205367]- B-Brussels: consumer decision-making in retail investment services: a behavioural economics perspective (SANCO/2009/B1/011).

• General invitation to tender
  
  The information meeting for potential tenderers will take place on 07.09.2009 between 10:30 and 13:30. Location: DG SANCO, F101. Should a potential tenderer wish to be present, he shall inform the Commission of the name of his representative(s) by email (SANCO-CONSULT-B1@ec.europa.eu) by 17.08.2009.
  
  
• Report from the information meeting
• Presentation for the information meeting


• Tender specifications
• Annex I – Tender submission form
• Annex II – Financial identification form
• Annex III – Natural persons
• Annex IV – Exclusion criteria certification
• Annex V – Financial offer
• Annex VI – Draft contract

Questions & Answers Updated 01-10-2009

EUROSTAT has published on the 27th June 2009 a call for tenders for the implementation of a survey on "consumer empowerment" to be carried out in the EU Member States, plus Norway and Iceland, in 2010. All the relevant documents can be found at the EUROSTAT's website: http://epp.eurostat.ec.europa.eu/portal/page/portal/calls_for_tenders/calls

[2009/S 89-127616] - B-Brussels: Framework Contract for Consumer Market Studies (SANCO/2009/B1/010)

• General invitation to tender
  
  The information meeting for potential tenderers will take place on 16.06.2009 between 10:30 and 14:00. Location: DG SANCO, F101 01/089 Should a potential tenderer wish to be present, he shall inform the Commission of the name of his representative(s) by email (SANCO-CONSULT-B1@ec.europa.eu) by 09.06.2009.
  
  
• Report from the information meeting
• Presentation for the information meeting


• Tender specifications
• Annex I - Tender submission form -
• Annex II - Financial identification form
• Annex III - Natural persons
• Annex IV - Exclusion criteria certification
• Annex V - : Financial offer -
• Annex VI - Award criteria
• Annex VII - Model framework contract
• Annex VIII - Model CV
• Annex IX - Checklist
• Corrigendum - additional information
  Corrigendum 2 - Reimbursable expenses
• Please be aware that the deadlines for submitting tenders and opening of the tenders has both been extended three days - see the corrigendum beneath for the new dates
  Corrigendum 3 - Deadline for tenders submission moved to 06.07.2009

Questions & Answers Updated 01-07-2009

• Generic questionnaire for the satisfaction survey

[2009/S 89-127617] - B-Brussels: Framework Contract for Consumer Market Monitoring (SANCO/2009/B1/009)

• General invitation to tender
• Tender specifications
• Annex I - Tender submission form -
• Annex II - Financial identification form
• Annex III - Natural persons
• Annex IV - Exclusion criteria certification
• Annex V - : Financial offer -
• Annex VI - Procedure for contracts
• Annex VII - Model framework contract
• Annex VIII - Definitions of questions units
• Annex IX - Checklist
• Corrigendum - additional information
• Please be aware that the deadlines for submitting tenders and opening of the tenders has both been extended three days - see the corrigendum beneath for the new dates
  Corrigendum - New deadline for submitting tenders and opening of tenders (three day extension)
• Corrigendum Annex 5 (Financial offer)

Questions & Answers Updated 29-06-2009

The call for tenders for an information campaign on consumer rights in Bulgaria (as previously published on 26 July 2008) has been republished by the European Agency for Health and Consumers on 27 January 2009. All relevant douments can be found at : http://ec.europa.eu/eahc/consumers/consumers_tenders.html

2008

B-Brussels: consumer detriment survey of the package travel sector B-Brussels: consumer detriment survey of the package travel sector

[2008/S 144-192482] - B-Brussels: data collection for prices of current accounts provided to consumers

• General invitation to tender
• Tender specifications
• Questions from tenderer and Answers - last updated 29/09/2008
• Annex I - Tender submission form
• Annex II - Financial identification form
• Annex III - Legal entity
• Annex IV - Exclusion criteria
• Annex V - : Budget
• Annex VI - Draft contract

NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic .

[2008/S 144-192481] - B-Brussels: mystery shopping evaluation of cross-border e-commerce in the EU

• General invitation to tender
• Tender specifications
• Corrigendum
• Questions from tenderer and Answers - last updated 25/09/2008
• Annex I - Tender submission form
• Annex II - Financial identification form
• Annex III - Legal entity
• Annex IV - Exclusion criteria
• Annex V - : Budget
• Annex VI - Draft contract

NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic .

[2008/S 144-192480] - B-Brussels: survey of prices of recreational goods and electrical and electronic appliances in the EU

• General invitation to tender
• Tender specifications
• Corrigendum
• Questions from tenderer and Answers - last updated 23/09/2008
• Annex I - Tender submission form
• Annex II - Financial identification form
• Annex III - Legal entity
• Annex IV - Exclusion criteria
• Annex V - : Budget
• Annex VI - Draft contract

NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic.

[2008/S 144-192470] - Information campaign on consumer rights and promoting of consumer organisations in Bulgaria and Romania

• General invitation to tender
• Tender specifications
• Annex I - Tender submission form
• Annex II - Financial identification form
• Annex III - Table daily subsistence rates
• Annex IV -Certification Exclusion Criteria
• Annex V - Budget
• Annex VI - Draft contract for Lot 1-3, Lot 2-4, Lot 5
  • Lot 1-3
  • Lot 2-4
  • Lot 5
• Annex VII - Financial capacity overview
• Annex VIII - Checklist

NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic .

[2008/S 135-180437] B-Brussels: hotel safety — data collection and recommendations

2008/S 116-153995 B-Brussels: establishment and maintenance of the EU unfair commercial practices database

2007

2007/S 149-184539 B-Brussels: survey on consumer satisfaction with retail distribution

2007/S 146-180702 B-Brussels: information campaigns on consumer rights in Estonia, Latvia and Lithuania

2007/S 141-174131 B-Brussels: safe holidays - data collection, gap analysis and recommendations

2007/S 131-159966 B-Brussels: framework contract for providing an update to the EU consumer law 'acquis' database

2007/S 73-088498 B-Brussels: data collection for prices of services provided to consumers

2007/S 55-067230 B-Brussels: evaluation of the effectiveness and efficiency of collective redress mechanisms in the European Union

2007/S 39-046988 B-Brussels: organisation of training courses for personnel of consumer organisations from Member States, candidate countries and EEA countries

2006

2006/S 242-258391 - Information campaign on consumer rights and promoting consumer organisations in Hungary

• General invitation to tender
• Tender specifications
• Annex I - Tender submission form
• Annex II - Financial identification form
• Annex III - Table daily subsistence rates
• Annex IV -Certification Exclusion Criteria
• Annex V - Budget
• Annex VI - Draft contract

NB The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and Hungarian are made available for information. In case of doubt, only the English version is authentic.

2006/S 144-154409 B-Brussels: data collection for prices of services provided to consumers

2006/S 144-154407 B-Brussels: information campaign on consumer rights and promoting consumer organisations in Hungary, Cyprus and Malta

2006 / S 138 - 147588 B-Brussels: framework contract concerning the development of new web-based consumer education modules; updating and hosting of existing modules

2006 / S 39 - 041355 B-Brussels: analysis of the impact on the conclusion of cross-border financial service contracts between professionals and consumers of Directive 2002/65 concerning the distance marketing of financial services

2005

2004

2003

2003/S 165-151052 B-Brussels : review of the Community consumer acquis in the field of tourism

2003/S 153-138854 B-Brussels : compendium, including a comparative analysis, of the Community consumer acquis 

2003/S 165-151050 B-Brussels: intermediate evaluation of European consumer centres' network (Euroguichets)

2003/S 162-148410 B-Brussels: analysis and definition of common characteristics of trustmarks and web seals in the European Union

2003/S 162-148408 B-Brussels: development of statistical methodology for surveys on the prices charged to consumers for services in Europe

2003/S 162-148404 B-Brussels: evaluation: Article 2c) of the Legal Base Decision No 283/1999/EC

2003/S 161-147418 B-Brussels: development of consumer satisfaction indicators; survey on consumer satisfaction

Corrigendum (2003/S 167-152650)

2003/S 126-112655 B-Brussels: an assessment of the extent of an identified need for simplified, standard products

2003/S 126-112652 " Organisation of training courses for personnel of consumer organisations" 

Corrigendum 2003/S 130-116215 B-Brussels: organization of training courses for personnel of consumer organizations in Member States and EEA countries"

2003/S 123-110240 "Organisation of initiatives for young consumers in the EU countries : European DIARY"

2003/S 117-104578 B-Brussels: pilot project to develop on-line consumer education tools

2003/S 110-098144 B-Brussels: appraisal of the application of Directive 98/6/EC, 'the Directive', on consumer protection in the indication of the prices of products offered to consumers