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2011
 [2011/S 141-233386] B-Brussels: "study on the cost of non-Europe: the untapped potential of the European single market"
Multiple Framework Contracts with reopening of competition for the provision of behavioural studies
Decision
1926/2006/EC of the European Parliament and the Council of 18.12.2006
established a programme for Community Action in the field of Consumer
Policy for the period 2007-2013 (Consumers’ Programme). The
Commission’s Work Programme for 2011, adopted by Commission
Decision C (2010) 9023 of 16.12.2010 provides that DG
SANCO, in line with its data strategy, will continue its efforts to
upgrade the content, quality and dissemination of its evidence base of
statistics and other qualitative and quantitative data relating to
consumers and their concerns.
The objective of the
Framework Contracts (FWCs) to be concluded under the present call will
be the provision of EAHC, DG SANCO and other Commission Services with
studies related to consumer and citizen behaviour, as a result of a
sound, professional and scientific analysis.
The following tasks are to be performed under each Framework Contract:
- Preparatory
review of the behavioural economics literature, gathering of data on
prevailing commercial practices, collection of survey data on
consumer’s self-reported preferences, and review of policy remedies;
- Collection
of first-hand information through behavioural laboratory and/or field
experiments and also, where deemed necessary, complementary surveys;
- Analysis of results and policy recommendations.
The
Executive Agency in accordance with its responsibilities for the
implementation of the Consumer Programme will manage the award and
implementation of the Framework Contract(s), as specified within the
tender documentation.
The Framework Contracts will be open to all Directorates General of the European Commission.
The
maximum value of the specific service contracts that might be concluded
over a 4 year period (maximum possible duration the multiple Framework
Contracts) is 10.000.000 euro.
The deadline for submission of offers is the 9th of September 2011.
Documents
For more information please contact: EAHC-CP-CALLS@ec.europa.eu with the reference of EAHC/2011/CP/01.
[2011/S 125-206543] B-Brussels: "development and organisation of training courses for non-profit entities in the EU which provide financial advice to consumers"
 Questions & Answers Last updated 29-08-2011
- Results of the Mapping of Non-Profit Entities in the EU Providing General Financial Advice to Consumers
2010
EAHC/2010/CP/02 DOLCETA
Framework contract for the management and enhancement of the DOLCETA consumer education website, dissemination activities and development of new education modules.
This call for tender is managed by the Executive Agency for Health and Consumers (EAHC). Further information, the general invitation to tender, the tender specifications and the technical annexes are available at its website.
EAHC/2010/CP/01 Europa School Diary
Call for tender concerning the development, editing, translation, adaptation, design, layout, printing and distribution of a European school diary aimed at 15–18-year-old secondary school users and a corresponding teacher’s kit focussing on consumer/citizen issues in all Member States of the European Union.
This call for tender is managed by the Executive Agency for Health and Consumers (EAHC). Further information, the general invitation to tender, the tender specifications and the technical annexes are available at its website.
2009
[2009/S 141-205388] - L-Luxembourg: Digital content services for consumers: Assessment of problems experienced by consumers (lot 1) and comparative analysis of the applicable legal frameworks (lot 2).
This call for tender is managed by the Executive Agency for Health and Consumers (EAHC). Further information, the general invitation to tender, the tender specifications and the technical annexes are available at its website: http://ec.europa.eu/eahc/consumers/consumers_tenders.html
[2009/S 141-205367]- B-Brussels: consumer decision-making in retail investment services: a behavioural economics perspective (SANCO/2009/B1/011).
Questions & Answers  Updated 01-10-2009
EUROSTAT has published on the 27th June 2009 a call for tenders for the implementation of a survey
on "consumer empowerment" to be carried out in the EU Member States, plus Norway and Iceland, in 2010. All the relevant documents
can be found at the EUROSTAT's website: http://epp.eurostat.ec.europa.eu/portal/page/portal/calls_for_tenders/calls
[2009/S 89-127616] - B-Brussels: Framework Contract for Consumer Market Studies (SANCO/2009/B1/010)
Questions & Answers Updated 01-07-2009
[2009/S 89-127617] - B-Brussels: Framework Contract for Consumer Market Monitoring (SANCO/2009/B1/009)
Questions & Answers Updated 29-06-2009
The call for tenders for an information campaign on consumer rights in Bulgaria (as previously published on 26 July 2008)
has been republished by the European Agency for Health and Consumers on 27 January 2009. All relevant douments can be found at :
http://ec.europa.eu/eahc/consumers/consumers_tenders.html
2008
B-Brussels: consumer detriment survey of the package travel sector B-Brussels: consumer detriment survey of the package travel sector
[2008/S 144-192482] - B-Brussels: data collection for prices of current accounts provided to consumers
NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic
.
[2008/S 144-192481] - B-Brussels: mystery shopping evaluation of cross-border e-commerce in the EU
NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic
.
[2008/S 144-192480] - B-Brussels: survey of prices of recreational goods and electrical and electronic appliances in the EU
NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents
into French and German are made available for information. In case of doubt, only the English version is authentic.
[2008/S 144-192470] - Information campaign on consumer rights and promoting of consumer organisations in Bulgaria and Romania
NB: The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and German are made available for information. In case of doubt, only the English version is authentic
.
[2008/S 135-180437]
B-Brussels: hotel safety — data collection and recommendations
2008/S 116-153995
B-Brussels: establishment and maintenance of the EU unfair commercial practices database
2007
2007/S 149-184539
B-Brussels: survey on consumer satisfaction with retail distribution
2007/S 146-180702
B-Brussels: information campaigns on consumer rights in Estonia, Latvia and Lithuania
2007/S 141-174131
B-Brussels: safe holidays - data collection, gap analysis and recommendations
2007/S 131-159966
B-Brussels: framework contract for providing an update to the EU consumer law 'acquis' database
2007/S 73-088498
B-Brussels: data collection for prices of services provided to consumers
2007/S 55-067230
B-Brussels: evaluation of the effectiveness and efficiency of collective redress mechanisms in the European Union
2007/S 39-046988
B-Brussels: organisation of training courses for personnel of consumer organisations from Member States, candidate countries and EEA countries
2006
2006/S 242-258391 - Information campaign on consumer rights and promoting consumer organisations in Hungary
NB The official and original documents on which your offer is to be based are those provided in English. Translations of the specifications, draft contract and other tender documents into French and Hungarian are made available for information. In case of doubt, only the English version is authentic.
2006/S
144-154409 B-Brussels:
data collection for prices of
services provided to
consumers
2006/S
144-154407 B-Brussels:
information campaign on
consumer rights and promoting
consumer organisations in
Hungary, Cyprus and Malta
2006
/ S 138 - 147588
B-Brussels: framework
contract concerning the
development of new web-based
consumer education modules;
updating and hosting of
existing modules
2006
/ S 39 - 041355
B-Brussels: analysis of the
impact on the conclusion of
cross-border financial
service contracts between
professionals and consumers
of Directive 2002/65
concerning the distance
marketing of financial
services
2005
2005/S
227-223531 B-Brussels: An
analysis of producers' direct
liability in the context of
the sale of consumer goods
2005/S
156-155395 B-Brussels:
information campaign on
consumer rights and promoting
consumer organisations in the
Czech Republic, Slovakia and
Slovenia.
2005/S
159-158385 B-Brussels: an
analysis of the issue of
consumer detriment and the
most appropriate
methodologies to estimate it
2005/S
128-126166 B-Brussels:
analysis and evaluation of
alternative means of consumer
redress other than individual
redress through ordinary
judicial proceedings
2005/S
11-010493 B-Brussels:
survey on consumer
satisfaction
2004
2004/S
146-125545 B-Brussels:
information campaign on
consumer rights and promoting
consumer organisations in
Poland
2004/S
80-068070 B-Brussels:
compendium, including a
comparative analysis of the
Community consumer acquis.
Contract notice Services
which has been published on
23/04/2004.
2004/S
83-070339 B-Brussels:
analysis of the existing
national rules, including
jurisprudence, on unfair
commercial practices between
business and consumers in the
new Member States and the
possible internal market
barriers which may result
from these which has been
published on 28/04/2004.
2003
2003/S
188-168826 B-Brussels:
ex-post evaluation of the
consumer policy action plan
1999-2001
2003/S
181-163191 B-Brussels
inventory of requirements
applicable in the Member
States regarding fire safety
in existing hotels
2003/S
181-163194 B-Brussels:
inventory of hotel fires in
EC countries between 1986 and
2003, analysis of causes and
consequences thereof
2003/S
184-165729 L-Luxembourg:
provision of services in the
area of consumer protection
2003/S
165-151052 B-Brussels :
review of the Community
consumer acquis in the field
of tourism
2003/S
153-138854 B-Brussels :
compendium, including a
comparative analysis, of the
Community consumer
acquis
2003/S
165-151050 B-Brussels:
intermediate evaluation of
European consumer centres'
network (Euroguichets)
2003/S
162-148410 B-Brussels:
analysis and definition of
common characteristics of
trustmarks and web seals in
the European Union
2003/S
162-148408 B-Brussels:
development of statistical
methodology for surveys on
the prices charged to
consumers for services in
Europe
2003/S
162-148404 B-Brussels:
evaluation: Article 2c) of
the Legal Base Decision No
283/1999/EC
2003/S
161-147418 B-Brussels:
development of consumer
satisfaction indicators;
survey on consumer
satisfaction
Corrigendum
(2003/S 167-152650)
2003/S
126-112655 B-Brussels: an
assessment of the extent of
an identified need for
simplified, standard products
2003/S
126-112652 " Organisation
of training courses for
personnel of consumer
organisations"
Corrigendum
2003/S 130-116215
B-Brussels: organization of
training courses for
personnel of consumer
organizations in Member
States and EEA countries"
2003/S
123-110240 "Organisation
of initiatives for young
consumers in the EU countries
: European DIARY"
2003/S
117-104578 B-Brussels:
pilot project to develop
on-line consumer education
tools
2003/S
110-098144 B-Brussels:
appraisal of the application
of Directive 98/6/EC, 'the
Directive', on consumer
protection in the indication
of the prices of products
offered to consumers
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