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Consumer Markets Scoreboard

Eurobarometers


2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 - 2002 - 2001 - 2000

2011

Flash Eurobarometer 299 on consumers' attitudes towards cross-border sales and consumer protection (EB 299)

Flash Eurobarometer 300 on business attitudes towards cross-border trade and consumer protection (EB 300)

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2010

Consumers attitudes towards cross-border sales and consumer protection (Flash Eurobarometer 282)

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2009

Business attitudes towards enforcement and redress in the internal market (Flash Eurobarometer 278)

Consumers views on switching service providers (Flash Eurobarometer 243)

Cross-border shopping and consumer protection in the internal market

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2008

Consumers protection in the internal market (Special Eurobarometer 298)

Business attitudes towards cross-border sales and consumer protection (Flash Eurobarometer 224)

Eurobarometer results 2008 about consumers and businesses attitudes towards cross-border shopping

Eurobarometer results on e-commerce:

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2007

Consumers opinions on services of general interest (Special Eurobarometer 260)

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2006

Consumers protection in the internal market (Special Eurobarometer 252)

Business attitudes towards cross-border sales and consumer protection (Flash Eurobarometer 186)

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2005

Consumers opinions on services of general interest (Special Eurobarometer 219)

Passengers' Rights (Special Eurobarometer 228 )

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2004

European Union's citizens and access to Justice (Special Eurobarometer 195)

Cross-border shopping in 28 European countries (Eurobarometer Qualitative study)

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2003

European consumers and services of general interest in the EU 25 (Eurobarometer, Qualitative study)

Consumers' opinions on services of general interest in the new Member States (Candidate countries Eurobarometer)

Consumer protection in the EU (Special Eurobarometer 193)

Les Européens et la qualité des services (Flash Eurobarometer 150)

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2002

Consumers opinions on services of general interest in the EU 15 (Special Eurobarometer 58)

Consumers and business experience of, and attitudes to, cross-border trade (Flash Eurobarometer 128 and Standard Eurobarometer 57.2)

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2001

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2000

Les Européens et les services d'intérêts généraux (Eurobarometer 53)

  • Report pdf

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    Links included in the document
    http://ec.europa.eu/consumers/strategy/
    2011
    http://ec.europa.eu/consumers/strategy/#2011
    2010
    http://ec.europa.eu/consumers/strategy/#2010
    2009
    http://ec.europa.eu/consumers/strategy/#2009
    2008
    http://ec.europa.eu/consumers/strategy/#2008
    2007
    http://ec.europa.eu/consumers/strategy/#2007
    2006
    http://ec.europa.eu/consumers/strategy/#2006
    2005
    http://ec.europa.eu/consumers/strategy/#2005
    2004
    http://ec.europa.eu/consumers/strategy/#2004
    2003
    http://ec.europa.eu/consumers/strategy/#2003
    2002
    http://ec.europa.eu/consumers/strategy/#2002
    2001
    http://ec.europa.eu/consumers/strategy/#2001
    2000
    http://ec.europa.eu/consumers/strategy/#2000
    http://ec.europa.eu/consumers/strategy/
    The survey
    http://ec.europa.eu/consumers/strategy/docs/consumer_eurobarometer_2011_en.pdf
    The survey
    http://ec.europa.eu/consumers/strategy/docs/retailers_eurobarometer_2011_en.pdf
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    Analytical Report with Annex tables
    http://ec.europa.eu/consumers/strategy/docs/Fl282_Analytical_Report_final_en.pdf
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    Analytical Report with Annex tables
    http://ec.europa.eu/consumers/strategy/docs/Fl278_Analytical_Report_final_en.pdf
    Consumers' views on switching service providers
    http://ec.europa.eu/consumers/strategy/docs/FL243_Summary_Final.pdf
    Annex tables
    http://ec.europa.eu/consumers/strategy/docs/FL243_Annex tables_Final.pdf
    Analytical Report
    http://ec.europa.eu/consumers/strategy/docs/FL243_Analytical report_Final.pdf
    Great potential of cross-border shopping going unfulfilled, says EU report
    http://ec.europa.eu/consumers/strategy/docs/ip_crossbordershopping.pdf
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    Summary of Special EB 298
    http://ec.europa.eu/consumers/strategy/docs/eurobar_298_summary_en.pdf
    http://ec.europa.eu/consumers/strategy/docs/eurobar_298_summary_fr.pdf
    Report Special EB 298
    http://ec.europa.eu/consumers/strategy/docs/eurobar_298_report_final_en.pdf
    http://ec.europa.eu/consumers/strategy/docs/eurobar_298_report_de.pdf
    http://ec.europa.eu/consumers/strategy/docs/eurobar_298_report_fr.pdf
    Summary of Flash EB 224
    http://ec.europa.eu/consumers/strategy/docs/fl224 _eurobar_cbs_summary.pdf
    Analytical report of Flash EB 224
    http://ec.europa.eu/consumers/strategy/docs/fl224 _eurobar_cbs_analrep.pdf
    Synthesis report of Flash EB 224 and Special EB 298
    http://ec.europa.eu/consumers/strategy/docs/eurobar_298_synthrep_oct2008_en.pdf
    Frequently Asked Questions on E-commerce in the European Union – Eurobarometer results
    http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/08/426&format=HTML&aged=0&language=EN
    Gap between domestic and cross-border e-commerce grows wider, says EU report
    http://europa.eu/rapid/pressReleasesAction.do?reference=IP/08/980&format=HTML&aged=0&language=EN
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    Summary
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb260_sum_en.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb260_sum_fr.pdf
    Report
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb260_report_en.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb260_report_de.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb260_report_fr.pdf
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    Eurobarometer 252
    http://ec.europa.eu/consumers/topics/eurobarometer_09-2006_en.pdf
    Summary
    http://ec.europa.eu/consumers/topics/eurobarometer_09-2006sum_en.pdf
    http://ec.europa.eu/consumers/topics/eurobarometer_09-2006sum_fr.pdf
    Report
    http://ec.europa.eu/consumers/topics/eurobarometer_09-2006_en.pdf
    http://ec.europa.eu/consumers/topics/eurobarometer_09-2006_fr.pdf
    http://ec.europa.eu/consumers/topics/eurobarometer_09-2006_de.pdf
    Eurobarometer 186
    http://ec.europa.eu/consumers/topics/flash_eb_186_ann_report_en.pdf
    Summary
    http://ec.europa.eu/consumers/topics/FL186ConsProt_CBS_Summary_en.pdf
    http://ec.europa.eu/consumers/topics/FL186ConsProt_CBS_Summary_de.pdf
    http://ec.europa.eu/consumers/topics/FL186ConsProt_CBS_Summary_fr.pdf
    Report
    http://ec.europa.eu/public_opinion/flash/fl_186_en.pdf
    http://ec.europa.eu/public_opinion/flash/fl_186_de.pdf
    http://ec.europa.eu/public_opinion/flash/fl_186_fr.pdf
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    Summary
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb219_en.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb219_en.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb219_fr.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb219_summary_de.pdf
    Report
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb219_report.pdf
    Annexe
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb219_annexes.pdf
    Eurobarometer 228
    http://ec.europa.eu/consumers/topics/eurobarometer_passrights_en.pdf
    Summary
    http://ec.europa.eu/consumers/topics/eurobarometer_passrights_en.pdf
    http://ec.europa.eu/consumers/topics/eurobarometer_passrights_fr.pdf
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    Executive Summary
    http://ec.europa.eu/consumers/redress/reports_studies/execsum_11-04_en.pdf
    http://ec.europa.eu/consumers/redress/reports_studies/execsum_11-04_de.pdf
    http://ec.europa.eu/consumers/redress/reports_studies/execsum_11-04_fr.pdf
    Report October 2004
    http://ec.europa.eu/consumers/redress/reports_studies/eurobarometer_11-04_en.pdf
    http://ec.europa.eu/consumers/redress/reports_studies/eurobarometer_11-04_de.pdf
    http://ec.europa.eu/consumers/redress/reports_studies/eurobarometer_11-04_fr.pdf
    Eurobarometer Qualitative study
    http://ec.europa.eu/consumers/topics/cross_border_shopping_en.pdf
    Report
    http://ec.europa.eu/consumers/topics/cross_border_shopping_en.pdf
    http://ec.europa.eu/consumers/topics/cross_border_shopping_fr.pdf
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    Official publication of the summary of the report
    http://bookshop.europa.eu/eubookshop/FileCache/PUBPDF/ND5703556ENC/ND5703556ENC_002.pdf
    Report
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/final_report_en.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/rapport_final_fr.pdf
    Official publication of summary of the report
    http://bookshop.europa.eu/eubookshop/FileCache/PUBPDF/ND5703556ENC/ND5703556ENC_002.pdf
    Summary of the report
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/executive_summary_final.pdf
    Report
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/cceb_report_final_en.pdf
    Data
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/annex_report_final.pdf
    Report
    http://ec.europa.eu/consumers/topics/eb_59-2_en.pdf
    http://ec.europa.eu/consumers/topics/eb_59-2_de.pdf
    http://ec.europa.eu/consumers/topics/eb_59-2_fr.pdf
    Data
    http://ec.europa.eu/consumers/topics/eb_59-2_data_en.pdf
    report
    http://ec.europa.eu/public_opinion/flash/fl150_fr.pdf
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    Press release
    http://europa.eu/rapid/pressReleasesAction.do?reference=IP/03/131&format=HTML&aged=0&language=EN&guiLanguage=en
    http://europa.eu/rapid/pressReleasesAction.do?reference=IP/03/131&format=HTML&aged=1&language=FR&guiLanguage=en
    http://europa.eu/rapid/pressReleasesAction.do?reference=IP/03/131&format=HTML&aged=0&language=DE&guiLanguage=en
    Summary of the report
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb58_summ_en.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb58_summ_en.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb58_summ_fr.pdf
    Report
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb58_report_en.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb58_report_en.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb58_report_fr.pdf
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/eb58_report_de.pdf
    Data
    http://ec.europa.eu/dgs/health_consumer/library/surveys/sur29_fr.pdf
    Explanatory note to read the data
    http://ec.europa.eu/dgs/health_consumer/library/surveys/sur30_en.pdf
    Eurobarometer 128 and Standard Eurobarometer 57.2
    http://europa.eu/rapid/pressReleasesAction.do?reference=IP/02/1683&format=HTML&aged=1&language=EN&guiLanguage=en
    Press Release
    http://europa.eu/rapid/pressReleasesAction.do?reference=IP/02/1683&format=HTML&aged=0&language=EN&guiLanguage=en
    http://europa.eu/rapid/pressReleasesAction.do?reference=IP/02/1683&format=HTML&aged=0&language=FR&guiLanguage=en
    http://europa.eu/rapid/pressReleasesAction.do?reference=IP/02/1683&format=HTML&aged=0&language=DE&guiLanguage=en
    Report
    http://ec.europa.eu/consumers/cons_int/safe_shop/fair_bus_pract/green_pap_comm/studies/eb57-fb128_final_report_en.pdf
    Methodology
    http://ec.europa.eu/consumers/cons_int/safe_shop/fair_bus_pract/green_pap_comm/studies/methodology_en.pdf
    Business survey (Part 1)
    http://ec.europa.eu/consumers/cons_int/safe_shop/fair_bus_pract/green_pap_comm/studies/fl128_business1_en.pdf
    Business survey (Part 2)
    http://ec.europa.eu/consumers/cons_int/safe_shop/fair_bus_pract/green_pap_comm/studies/fl128_business2_en.pdf
    Consumer survey (Part 1)
    http://ec.europa.eu/consumers/cons_int/safe_shop/fair_bus_pract/green_pap_comm/studies/eb572_consumer1_en.pdf
    Consumer survey (Part 2)
    http://ec.europa.eu/consumers/cons_int/safe_shop/fair_bus_pract/green_pap_comm/studies/eb572_consumer2_en.pdf
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    To Top
    http://ec.europa.eu/consumers/strategy/#top
    http://ec.europa.eu/consumers/strategy/
    Report
    http://ec.europa.eu/consumers/cons_int/serv_gen/cons_satisf/sur15_fr.pdf
    To Top
    http://ec.europa.eu/consumers/strategy/#top