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EUROPA European Commission DG Health and Consumers Consumer Affairs

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Consumer Market Monitoring Survey 2010 - 2012

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The Consumer Market Monitoring Survey tracks the functioning of 51 consumer markets across the EU, Iceland and Norway. The main ranking of markets is based on the ‘Market Performance Indicator’ (MPI) — a composite index taking into account four key aspects of consumer experience:

the ease of comparing goods or services on offer;
consumers’ trust in retailers/suppliers to comply with consumer protection rules;
problems experienced and the degree to which they have led to complaints; and
consumer satisfaction (the extent to which the market lives up to what consumers expect).

The four components of the index are weighted equally and the maximum total score is 100.

In addition, for the relevant markets, the Scoreboard also monitors the choice of retailers/providers and switching of tariffs/ providers.

Consumer Markets Dashboard: interactive presentation of results

Consumer satisfaction surveys 2005-2009

Consumer satisfaction survey 2009

Product market reports [ ] :
Fruit and vegetables | Non-alcoholic beverages | Meat | ICT goods | Household appliances | Entertainment & leisure goods | Clothing & footwear | New cars

Country reports [ ]

Austria	Belgium	Bulgaria	Cyprus	Czech Republic	Denmark
Estonia	Finland	France	Germany	Greece	Hungary
Ireland	Italy	Latvia	Lithuania	Luxembourg	Malta
Netherlands	Poland	Portugal	Romania	Slovakia	Slovenia
Spain	Sweden	United Kingdom

Findings in different breakdowns [ ]

Average value by channel:
Fruit & vegetables | Non-alcoholic beverages | Meat | ICT goods | Household appliances | Entertainment & leisure goods | Clothing & footwear | New cars

Average value by country:
Fruit & vegetables | Non-alcoholic beverages | Meat | ICT goods | Household appliances | Entertainment & leisure goods | Clothing & footwear | New cars

Satisfaction/Dissatisfaction by channel:
Fruit & vegetables | Non-alcoholic beverages | Meat | ICT goods | Household appliances | Entertainment & leisure goods | Clothing & footwear | New cars

Satisfaction/Dissatisfaction by country:
Fruit & vegetables | Non-alcoholic beverages | Meat | ICT goods | Household appliances | Entertainment & leisure goods | Clothing & footwear | New cars

Satisfaction/dissatisfaction by socio-demographic indicators:
Fruit & vegetables | Non-alcoholic beverages | Meat | ICT goods | Household appliances | Entertainment & leisure goods | Clothing & footwear | New cars

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Consumer satisfaction survey 2007

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Consumer satisfaction survey 2005

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