The following are some of the most interesting topics for consumers that European Consumer Centres jointly researched:
Counterfeit products | Cross-border car purchase | Time-Share | Guarantee | Chargeback | Online Fraud | Services | Trust marks | Air passenger ADR | Small Claims procedure | Air passenger rights | Online Shopping
European Consumer Centres publish advice on how to avoid risks of counterfeit products
The European Consumer Centres (ECC) have published a report and brochure on counterfeit goods to help consumers become more aware of the risks of buying counterfeit goods online.| Full report | Brochure |
How to stay protected when buying a car in another EU country?
The ECC-Net publishes a report on cross-border car purchases and registration, together with recommendations to consumers on how to avoid fraud.| Report | Summary | Recommendations | Press release | Country Fiches | Video |
Commercial Warranties : Are they worth the money ?
Whereas the legal guarantee is mandatory under EU consumer law, the commercial warranty is a voluntary service offered by the seller or the producer, sometimes even by a third party. It is important to note that a commercial warranty cannot affect the consumer’s rights under the EU legal guarantee. Rather it should upgrade them, for example, by having a longer duration, covering situations not covered by the legal guarantee, or offering additional services such as repair at home.| More information | Report | Summary | For a general overview by country, consult the Interactive Map.
Report on chargeback
Discover how to get your money back when a trader does not respect your consumer rights.| More information | Report |
Protect yourself from On-line Fraud
With increasing internet use and on-line shopping comes the risk of exposure to on-line fraud. Discover some tips and tricks to avoid being scammed.| Five tips to avoid on-line fraud | European Commission Press release | ECC-Net Press release | Full report on on-line fraud | Video 1 | Video 2 | Video 3|
Report on the services directive
Find out what to check for before buying services; how to find out whether the trader has the appropriate qualifications or certificates to trade; and your legal rights.| ECC Net Press release | Read the ECC Report |
Report on trust marks
There are 54 different active trust marks that consumers may encounter when shopping on-line within Europe, but are they all reliable and useful ?| Report | Information sheets for consumers |
Air passengers in Europe: equal rights, unequal access to dispute resolution
Alternative Dispute Resolution (ADR) procedures enable consumers to solve their disputes with businesses without going to court, saving time and money for both parties. Is this the case in all EU countries ?| Report |
EU Consumers: settling small cross-border disputes without any hassle
The European Small Claims Procedure is one of the solutions available to resolve cross-border disputes in cases involving amounts of up to €2,000. This report shows that this user-friendly procedure is under-used mainly because judges are not aware of the procedure.| Full report |
Air Passengers’ Rights – Report from the European Consumer Centres
This report highlights all air travel problems that passengers experience in the EU , such as cancelled flights and lost luggage and the help available to passengers in those circumstances.| Full report|
Cross-border on-line shopping: how safe and easy is it?
Have you been tempted by a cheaper on-line offer from another EU country but wonder how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that.| Full report |