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ECC Reports

The following are some of the most interesting topics for consumers that European Consumer Centres jointly researched:

Cross-border car purchase | Time-Share | Guarantee | Chargeback | Online Fraud | Services | Trust marks | Air passenger ADR | Small Claims procedure | Air passenger rights | Online Shopping

How to stay protected when buying a car in another EU country?

The ECC-Net publishes a report on cross-border car purchases and registration, together with recommendations to consumers on how to avoid fraud.

| Reportpdf | Summarypdf | Recommendationspdf | Press releasepdf | Country Fiches | Video |

Timeshare and long-term holiday products: let’s make things clear!

Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to change. A new report and tips for consumers from the European Consumer Centres Network (ECC-Net) can help you find your way through the timeshare maze.

| Full reportpdf(2 MB) Choose translations of the previous link  | Top 10 Tips for consumerspdf(118 kB) Choose translations of the previous link  | In addition to the ECC-Net Report on Timeshare, the European Commission reviewed the functioning of the existing legislation (Directive 2008/122/EC (Timeshare Directive) read more…

Commercial Warranties : Are they worth the money ?

Whereas the legal guarantee is mandatory under EU consumer law, the commercial warranty is a voluntary service offered by the seller or the producer, sometimes even by a third party. It is important to note that a commercial warranty cannot affect the consumer’s rights under the EU legal guarantee. Rather it should upgrade them, for example, by having a longer duration, covering situations not covered by the legal guarantee, or offering additional services such as repair at home.

| More information | Reportpdf | Summarypdf |

Report on chargeback

Discover how to get your money back when a trader does not respect your consumer rights.

| More information | Reportpdf Choose translations of the previous link  |

Protect yourself from On-line Fraud

With increasing internet use and on-line shopping comes the risk of exposure to on-line fraud. Discover some tips and tricks to avoid being scammed.

| Five tips to avoid on-line fraudpdf Choose translations of the previous link  | European Commission Press releasepdf Choose translations of the previous link  | ECC-Net Press releasepdf Choose translations of the previous link  | Full report on on-line fraudpdf Choose translations of the previous link  | Video 1 | Video 2 | Video 3|

Report on the services directive

Find out what to check for before buying services; how to find out whether the trader has the appropriate qualifications or certificates to trade; and your legal rights.

| ECC Net Press release | Read the ECC Reportpdf Choose translations of the previous link |

Report on trust marks

There are 54 different active trust marks that consumers may encounter when shopping on-line within Europe, but are they all reliable and useful ?

| Reportpdf Choose translations of the previous link  | Information sheets for consumerspdf Choose translations of the previous link |

Air passengers in Europe: equal rights, unequal access to dispute resolution

Alternative Dispute Resolution (ADR) procedures enable consumers to solve their disputes with businesses without going to court, saving time and money for both parties. Is this the case in all EU countries ?

| Reportpdf Choose translations of the previous link |

EU Consumers: settling small cross-border disputes without any hassle

The European Small Claims Procedure is one of the solutions available to resolve cross-border disputes in cases involving amounts of up to €2,000. This report shows that this user-friendly procedure is under-used mainly because judges are not aware of the procedure.

| Full reportpdf Choose translations of the previous link |

Air Passengers’ Rights – Report from the European Consumer Centres

This report highlights all air travel problems that passengers experience in the EU , such as cancelled flights and lost luggage and the help available to passengers in those circumstances.

| Full reportpdf|

Cross-border on-line shopping: how safe and easy is it?

Have you been tempted by a cheaper on-line offer from another EU country but wonder how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that.

| Full reportpdf Choose translations of the previous link |

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