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European Consumer Centres

The year 2015 marks the 10-year anniversary since the European Commission, together with national governments, established a network of European Consumer Centres (ECC) in all 28 Member States of the European Union, Norway and Iceland.
The ECC-Net promotes the understanding of EU consumers' rights and assists in resolving complaints about purchases made in another country of the network, when travelling or shopping online.

Over the last 10 years, the ECCs received more than 650,000 requests for information about EU consumer rights and assisted about 300,000 consumers.

European Consumer Centres provide information, free advice and assistance relating to cross-border shopping in the EU, Norway and Iceland.

You have got an issue with a trader based in these countries?

Contact the Centre of your usual residence

What can ECC do for you?

ECC's are co-financed by the European Commission and national governments, as part of the European policy to assist every citizen in Europe to take advantage of the single market.

The ECC-Net:

  • informs you of your rights under European and national consumer legislation,
  • gives advice on possible ways of dealing with your consumer complaint,
  • provides direct assistance to resolve complaints in an amicable way with traders, when purchasing abroad, either during travel or on-line purchases,
  • redirect you to an appropriate body if the ECC-Net can't help.

They provide assistance on a variety of popular consumer topics, including:

  • on-line shopping,
  • air passenger rights,
  • car rental problems,
  • most frequent internet frauds,
  • timeshares/holiday clubs…

European Consumer Centres Network has also developed a free mobile application - the ECC-Net: Travel App.

The application helps consumers cope with difficult situations when holidaying abroad. It expresses consumer rights in the language of the destination country in a number of typical consumer problems.

The ECC-Net Travel App provides legal knowledge and language support in 23 EU languages plus Norwegian and Icelandic.

Download the free Travel-App for Android, iPhone or Windows Phone.

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