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European Consumer Centres Network

European Consumer Centres (ECC's) provide information, free advice and assistance relating to cross-border shopping in the EU, Norway and Iceland.

You have got an issue with a trader based in these countries?

Contact the Centre of your usual residence

Please be aware that ECC Spain has temporarily suspended its activities

ECC's are co-financed by the European Commission and national governments, as part of the European policy to assist every citizen in Europe to take advantage of the single market.

The ECC-Net:

  • informs you of your rights under European and national consumer legislation,
  • gives advice on possible ways of dealing with your consumer complaint,
  • provides direct assistance to resolve complaints in an amicable way with traders, when purchasing abroad, either during travel or on-line purchases,
  • redirect you to an appropriate body if the ECC-Net can't help.

They provide assistance on a variety of popular consumer topics, including:

  • on-line shopping,
  • air passenger rights,
  • car rental problems,
  • most frequent internet frauds,
  • timeshares/holiday clubs…

European Consumer Centres Network has also developed a free mobile application - the ECC-Net: Travel App.

The application helps consumers cope with difficult situations when holidaying abroad. It expresses consumer rights in the language of the destination country in a number of typical consumer problems.

The ECC-Net Travel App provides legal knowledge and language support in 23 EU languages plus Norwegian and Icelandic.

Download the free Travel-App for Android, iPhone or Windows Phone.