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European Consumer Centres

The ECC-Net promotes the understanding of EU consumers' rights and assists in resolving complaints about purchases made in another country of the network, when travelling or shopping online.



What is the ECC-Net ?

The European Consumer Center Network "ECC-Net" is a network of 30 offices in the 28 EU Member States, Norway and Iceland.

ECC's are co-financed by the European Commission and national governments, as part of the European policy to assist every citizen in Europe to take advantage of the single market.

The aim of the network is to provide free of charge help and advice to consumers on their cross-border purchases, whether online or on the spot within these 30 countries.


When can the ECC help?

When you are a resident in the EU, Iceland or Norway, the ECC of your residence can:

  • advise on your consumer rights,
  • assist you to resolve a complaint against a trader based in another EU country, Iceland or Norway with the aim of achieving amicable outcomes.
  • redirect you to an appropriate body if the ECC-Net can't help.

ECC's provide assistance on a variety of popular consumer topics, including:

Do you live and travel in the EU, Iceland or Norway?

Check out our handy brochurepdf(10 MB) Choose translations of the previous link  full of tips about your rights when making a cross-border travel purchase.

pdf(10 MB) Choose translations of the previous link 

If you want to know more, get in touch with your local European Consumer Centre (ECC).

The ECC-Net Travel App.

If a problem arises while you are traveling, the app can help you by providing explanations on what your rights are as a consumer. It also works as a translation tool to help you work through some of the most common issues with traders who do not speak your language.

The ECC-Net Travel App provides legal knowledge and language support in 23 EU languages plus Norwegian and Icelandic.

Download the free Travel-App for Android, iPhone or Windows Phone.

Key figures for 2015:


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