On 2 July 2015, an implementing act of the Regulation on consumer ODR has been published in the Official Journal of the European Union:
On 18 June 2013, the legislation on Alternative Dispute Resolution and Online Dispute Resolution has been published in the Official Journal of the European Union:
Public Consultation on ADR
One of the 12 actions of this strategy is legislation on ADR for simple, fast and affordable out-of-court settlements for consumers.
Elaborated by the working group on ADR in the energy sector, the report maps existing ADR schemes, good ADR practice in the EU energy sector, and the elements for simple and effective dispute settlement procedures. It gathers representatives of consumer associations, national energy regulatory authorities, public and private bodies and energy companies.
The Digital Agenda outlines ways to maximise the potential of information and communication technologies in the EU by 2020. One of the proposals is the EU-wide Online Dispute Resolution (ODR) system for e-commerce transactions.
Alternative Dispute Resolution Study- analyses the use of ADR schemes across the EU
The Recommendation encourages out-of-court bodies that resolve disputes by convincing parties to reach common consent, to respect the principles of impartiality, transparency, effectiveness and fairness.
The Recommendation encourages out-of-court bodies responsible for settling consumer disputes to apply the principles of independence, transparency, legality, liberty and effectiveness.