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2015

On 2 July 2015, an implementing act of the Regulation on consumer ODR has been published in the Official Journal of the European Union:

2013

On 18 June 2013, the legislation on Alternative Dispute Resolution and Online Dispute Resolution has been published in the Official Journal of the European Union:

2011

Legislative package on ADR and ODR

Public Consultation on ADR

Single Market Act: 12 levers to boost growth and strengthen confidence

One of the 12 actions of this strategy is legislation on ADR for simple, fast and affordable out-of-court settlements for consumers.

Report on ADR in the energy sectorpdf Choose translations of the previous link 

Elaborated by the working group on ADR in the energy sector, the report maps existing ADR schemes, good ADR practice in the EU energy sector, and the elements for simple and effective dispute settlement procedures. It gathers representatives of consumer associations, national energy regulatory authorities, public and private bodies and energy companies.

2010

Digital Agenda for Europe

The Digital Agenda outlines ways to maximise the potential of information and communication technologies in the EU by 2020. One of the proposals is the EU-wide Online Dispute Resolution (ODR) system for e-commerce transactions.

2009

Alternative Dispute Resolution Studypdf- analyses the use of ADR schemes across the EU

2007

University of Leuven study on consumer Alternative Dispute Resolution (ADR)zip

Comparative report & national reports for the EU-25, Australia, Canada and USApdf Choose translations of the previous link 

2001

2nd Commission Recommendation

The Recommendation encourages out-of-court bodies that resolve disputes by convincing parties to reach common consent, to respect the principles of impartiality, transparency, effectiveness and fairness.

1998

1st Commission Recommendation

The Recommendation encourages out-of-court bodies responsible for settling consumer disputes to apply the principles of independence, transparency, legality, liberty and effectiveness.

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