A trend can be identified towards an increasing scaling up of mass claims. Expanding mass consumer markets with consumers shopping cross-border and on the internet create a high potential for large groups of consumers being harmed by the same or a similar illegal practice of a trader. The Commission is exploring ways to ensure that such consumer mass claims are solved. Collective redress could be a means to handle this type of claims.
Please see also:
Commission's Initiative on Collective Redress, June 2013
The initiative includes a series of common, non-binding principles for collective redress mechanisms in the Member States so that citizens and companies can enforce the rights granted to them under EU law where these have been infringed. The Recommendation aims to ensure a coherent horizontal approach to collective redress in the European Union without harmonising Member States' systems. National redress mechanisms should be available in different areas where EU law grants rights to citizens and companies, notably in consumer protection, competition, environment protection and financial services.
Previous activities regarding collective redress
Consultation on collective redress "Towards a coherent European approach to Collective Redress", February-April 2011
Consultation paper for discussion on the follow-up to the Green Paper on consumer collective redress, May-July 2009
Green paper on consumer collective redress, May 2009
Consultation on the draft consumer collective redress benchmarks
Studies related to collective redress
Evaluation of the effectiveness and efficiency of collective redress mechanisms in the European Union,2008
Part I: Main report
Study regarding the problems faced by consumers in obtaining redress for infringements of consumer protection legislation, and the economic consequences of such problems,2008
Part I:Main report