Information for policy professionals Information for consumers

STRATEGY AND PROGRAMME

• Policy strategy
• Financial programme
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• Integration
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• Consumer scene by country

• Latest safety news
• Rapid Alert System for non-food consumer products (RAPEX)
  • Latest notifications
  • The Rapid Alert System for non-food consumer Products
  • Statistics and reports
  • Operational guidelines (Member State level)
  • Operational guidelines (business level)
  • Market surveillance
  • Key documents
• Product legislation
  • The General Product Safety Directive (GPSD)
  • Sector-specific legislation
  • Other related legislation (food imitating products)
• European standards
• Services: sectors
  • Fire safety in hotels
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• Services: background
  • Report on the safety of services
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  • EU documents on the safety of services
• International cooperation
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• Committees and working groups
  • Products: Committees and working groups
  • Services: Committees and working groups
• Projects
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• Unfair commercial practices
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• E-Shopping
• Timeshare and travel
• Financial services
  • Consumer Credit
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  • Consumer Education in Financial Services
  • SEPA
  • Other financial services initiatives
  • The Euro: the implications for consumers
  • Studies/Surveys
• Services of general interest
• Proposal for a Directive on Consumer Rights
  • Public hearing – stakeholders' conference
  • The outcome of the public consultation
  • Green Paper on the Review of the Consumer Acquis
  • EU Consumer Law Compendium
  • Directives under review
• European Contract Law-Common Frame of Reference

• Cross-border enforcement and cooperation (CPC)
  • The Regulation on consumer protection cooperation
  • Press releases
  • Reference documents
• International cooperation
  • Organisation for Economic Cooperation and Development (OECD)
  • International Consumer Protection and Enforcement Network (ICPEN)
  • Cooperation with authorities in third countries
• Injunctions

• ECC-Net
• Alternative Dispute Resolution (ADR)
  • Alternative Dispute Resolution (ADR): Helping consumers seek redress
  • Commission initiatives
  • Cross-border cooperation and the ADR database
  • Useful documents and links
• Individual judicial redress
• Collective redress

• Consumer information
• Consumer education
  • Europa diary
  • Web based consumer education project
  • European Master Degree in consumer issues
• Consumer associations and networks
  • National level
  • European level
  • Training courses for staff of consumer organizations
• European Consumer Consultative Group
  • The Transatlantic Consumer Dialogue (TACD)
  • The European Consumer Consultative Group (ECCG)

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• Package holidays
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