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Safety of services

Services constitute a large and increasing part of EU economies and are important determinants of competitiveness and growth. Their safety is a key focus area for the European Commission, which aims to protect consumers from risks and accidents that may occur when using a service.

The European Commission collects data and information on risk and safety aspects of services in order to strengthen the knowledge base and inform policy action.

Safety of certain services to consumers

The Commission is planning to launch a wide consultation on the safety of certain consumer services. The aim of the consultation is to gather input on several issues regarding service safety as well as on the added value of European action, and to investigate gaps in existing legislation.

2012 Eurobarometer on service safety

In 2012, a Flash Eurobarometer Report on Service Safetypdf Choose translations of the previous link  survey questioned over 25 000 people across the EU on the safety of tourism services e.g. accommodation, organised outdoor activities, swimming pools, beauty and wellness centres, amusement parks, fairgrounds. The results show:

  • wide use of the surveyed services and the persistence of accidents;

  • consumers are most likely to report accidents when using organised outdoor leisure activities;

  • children are a vulnerable category;

  • the safety issues refer to the lack of information on safety and qualified staff.