• Consumers
• Industry
• Legal Experts
• Member States
• Other stakeholders
• Responses received after 31/03/2009

CONSUMERS

• ADAC e.V.


• Agència Catalana del Consum


• Altroconsumo


• Association Consommation Logement Cadre de Vie


• Association Familles de France


• Association of Consumer Organizations in Slovakia


• Association of Service Users


• BEUC


• Cittadinanzattiva


• Civic association of Consumers TEST


• CNAFAL-Conseil National des Associations Familiales Laïques


• Concejal Delegada de Consumo


• Confédération Syndicale des Familles


• Consumentenbond


• CRIOC - OIVO


• ECCG Opinion


• EURO COOP


• Familles Rurales


• Federconsumatori


• OR.GE.CO


• Partit dels Socialistes de Catalunya


• Servicios Jurídicos Asociación de Consumidores y Usuarios


• Slovene Consumers’ Association


• UFC Que Choisir


• UGC-União Geral de consumidores


• Unione Nazionale consumatori


• Union Luxembourgeoise des Consommateurs ( ULC)


• Verbraucherzentrale Bundesverband e. V.


• WHICH

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INDUSTRY

• ABI-Association of British Insurers


• ABI-Associazione Bancaria Italiana


• ACPM-Assemblée Permanente des Chambres de Métiers et de l’Artisanat


• AFEP-Association Française des Entreprises Privées


• American Chamber of Commerce to the European Union


• Association of European Airlines


• Assuralia, the Belgian insurance association


• AVIVA


• BDI-Bundesverband der Deutschen Industrie


• British Bankers Association


• British Retail Consortium


• British Vehicle Rental and Leasing Association


• Bundesverband Deutscher Inkasso-Unternehmen e. V.


• Business Europe


• CBI-Confederation of British Industries


• CEA - Insurers of Europe


• CECED-European Committee of Domestic Appliance Manufacturers


• CEEP-European Centre of Employers and Enterprises


• CEBP - Confédération Européenne des Organisations Nationales de la Boulangerie et de la Patisserie


• Cefic (AISBL) - The European Chemical Industry


• CGPME - Confédération Générale des Petites et Moyennes Entreprises


• Chambre de commerce et d'industrie de Paris


• Confcommercio


• Confederation of Finnish Industries EK


• Confindustria


• Confindustria Technology


• DIHK - Deutschen Industrie- und Handelskammertags


• DRV-Deutscher ReiseVerband e.V.


• Dutch Retail Association/Platform Detailhandel Nederland


• EADP-European Association of Directory and Database Publishers


• EAPB - European Association of Public Banks


• EBF - European Banking Federation


• ECTAA-European Travel Agents’ and Tour Operators’ Assoc


• EFPIA -European Federation of Pharmaceutical Industries & Associations


• EMOTA-European E-Commerce & Mail Order Trade Association


• ENEL Holding


• ERRT - European Retail Round Table


• Eurochambres


• EuroCommerce


• Eurofinas


• European Association of Co-operative Banks (EACB)


• European Federation of Building Societies


• European Mortgage Federation


• European Savings Banks Group


• Fédération Bancaire Française


• Fédération des entreprises de Belgique


• Federation of Finnish Commerce


• Federation of Finnish Financial Services


• Federation of German Industries - BDI


• FEDSA - Federation of European Direct Selling Associations


• FFSA-Fédération Française des Sociétés d'Assurances


• Financial Services Consumer Panel


• Finnish Central Chamber of Commerce


• FLA - Finance and Leasing Association


• GDV - Gesamtverband der Deutschen Versicherungswirtschaft e. V


• Hauptverband des Deutschen Einzelhandels e.V.


• HOTREC - Hotels, Restaurants & Cafés in Europe


• Industriellenvereinigung, Bereich Rechtspolitik & Verwaltungsreform


• International Chamber of Commerce


• International Underwriting Association


• Italian Chamber of Commerce


• MEDEF - Mouvement des Entreprises de France


• ÖGV - Österreichischer Genossenschaftsverband


• Oxylane Group


• RIAD - International Association of Legal Expenses Insurance


• RICS - Royal Institution of Chartered Surveyors


• SIEMENS


• Textil+Mode


• The Direct Marketing Association (UK) Ltd


• Trading Standards Institute


• UEAPME- European Association of Craft


• UEL - Union des Entreprises Luxembourgeoises


• UniCredit S.p.a.


• Union des Groupements de Détaillants indépendants de l'Europe


• US Chamber of Commerce


• VCI-Verband der chemischen industrie


• VFA-German Association of Research-Based Pharmaceutical Companies


• Villaägarnas Riksförbund


• VNO-NCW-Confederation of Netherlands Industry and Employers


• VPRT-Verband Privater Rundfunk und Telemedien e. V.


• WKO - Wirtschaftskammer Österreich


• ZDH-Zentralverband des Deutschen Handwerks e. V.


• Zentral Kreditausschuss


• Zentralverband der deutschen Werbewirtschaft ZAW e.V.


• ZGV - Zentralverband Gewerblicher Verbundgruppen e.V.


• ZVEI- Zentralverband Elektrotechnik- und Elektronikindustrie e. V.

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LEGAL EXPERTS

• APIL-Association of Personal Injury Lawyers


• ASHURST LLP


• Bar Council of England and Wales


• BRAK-Bundesrechtsanwaltskammer


• CCBE - Council of Bars and Law Societies of Europe


• CEP - Centrum für Europäische Politik


• Christopher HODGES


• CLIFFORD CHANCE LLP


• Collège Européen de Paris


• DAV - Deutscher Anwaltverein


• DBF-Barreaux de France


• DIAZ REUS Attorneys & Counselors


• DRB - Deutscher Richterbund


• Emmanuel NGUYEN


• European Justice Forum (EJF)


• FRESHFIELDS


• HAUSFELD & CO LLP


• Herbert Smith LLP


• HJoint Brussels Office of the Law Societies


• Jones Day


• LINKLATERS LLP


• ÖRAK-Österreichischer Rechtsanwaltskammertag


• RJ Gaudet & Associates


• TILP Rechtsanwälte


• University of Berlin


• University of Florence


• University of Montpellier

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MEMBER STATES

• Austria- Bundesministerium fur Wirtschaft, Familie und Jugend


• Austria - Bundesministerium für Justiz


• Bulgaria - Bulgarian Ministry of Economy and Energy


• Czech Republic - Czech Ministry of Industry and Trade


• Czech Republic - Senate of the Parliament


• Danemark - Ministry of Economic and Business Affairs


• Estonia - Estonian Ministry of Justice


• Finland - Ministry of Justice


• Germany - Bundesministerium der Justiz


• Germany - Bundesrat


• Germany - Justizministerium Baden-Württemberg


• Greece - Ministry of Development


• Hungary


• Ireland - Department of Enterprise, Trade & Employment


• Italy - Government


• Italy - Ministero dello Sviluppo Economico


• Latvia - Ministry of Economy


• Lithuania - Ministry of Justice


• Netherlands


• Poland


• Portugal - Direcção-Geral do Consumidor


• Slovakia - Ministry of Economy


• Slovakia-Ministry of Justice


• Slovenia - Consumer Protection Office


• Spain - El Ministerio Fiscal y la Proteccion de Los Consumidores


• Sweden - Ministry of Justice


• Sweden - Swedish Parliament


• United Kingdom - Government

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OTHER STAKEHOLDERS

• Autoridade Nacional de Comunicacoes


• Büro Mechthild Dyckmans


• Centro de Arbitragem de Conflitos de Consumo de Lisboa


• Civil Justice Council


• Deutsche Gewerkschaftsbund Bundesvorstand


• Italian Competition Authority - Directorate for Community Affairs


• European Consumer Centre of Malta


• Financial Ombudsman Service


• Financial Services Consumer Panel


• France - Autorité des marchés financiers


• Hellenic Consumers' Ombudsman


• Insurance Ombudsman Office


• National Authority for Consumers Protection from Romania


• Norwegian Royal Ministry


• Office of Fair Trading

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Responses received after 31/03/2009:

INDUSTRY

• UnionCamere

MEMBER STATES

• Danish Parlament


• France


• Luxemburg


• Malta