Useful documents and links relating to Alternative Dispute Resolution (ADR)

Commission Recommendation of 4 April 2001 on the principles for out-of-court bodies involved in the consensual resolution of consumer disputes (2001/310/EC) (+/-115KB)

Communication from the Commission on "widening consumer access to alternative dispute resolution", 4 April 2001 (+/-35KB)

Council Resolution on a Community-wide network of national bodies for the extra-judicial settlement of consumer disputes, 11 May 2000

Commission Recommendation on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes (98/257/CE)

Communication from the Commission on the "out-of-court settlement of consumer disputes", 30 March 1998.

Eurobarometer survey :

Report October 2004 (+/- 480 KB)