Many problems that consumers face can often be resolved amicably and free of charge by contacting the trader/supplier or service provider directly. The European Commission has developed a specific complaint form to help both buyers and sellers resolve disputes between them. This form can be used to resolve problems with suppliers from any of the countries in the European Union and is available in 11 languages.

How to use the consumer complaint form

Consumer complaint form (764KB)

Evaluation of the pilot project on the use of the European Consumer complaint form for consumer disputes (+/-75KB)

Europeans and access to Justice - results of the Eurobarometre 60.0, Field : September 2003 ; Publication : October 2004