EUROPA - La politique des consommateurs

A new European Consumer Agenda - Boosting confidence and growth - putting consumers at the heart of the single market
"The strategy adopted today aims to empower consumers and build their confidence, to exercise their power of choice and to have their rights properly enforced."

Read more (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/491)

EU investigates consumer credit websites - a market underperforming for consumers (/consumers/enforcement/sweep/consumer_credits/index_en.htm)
Were you ever about to sign a contract for a personal loan, credit card, or other consumer credit and discovered that it was all working out more expensive than you had first expected?

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/6&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/12/2&format=HTML&aged=0&language=EN)

Read more (/consumers/enforcement/sweep/consumer_credits/index_en.htm)

Consumers to get faster, easier and cheaper solutions to disputes with EU traders (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1200)
29 November 2011 – The Commission's new legislative proposals ensure that EU consumers solve their disputes with traders without going to court. Online shoppers from other EU countries will be able to solve their disputes directly online within 30 days.

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/11/1461&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/11/840)

Read more (http://ec.europa.eu/consumer-adr)

Consumers: EU move to reduce cigarette ignited fires to save hundreds of lives each year (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)
Cigarettes left unattended are one of the leading causes of fatal fires in Europe. Evidence shows that the number of fatalities can be reduced by over 40% with the introduction of 'Reduced Ignition Propensity' (RIP) cigarettes i.e. cigarettes which self-extinguish when left unattended and are thus less likely to cause fire.

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)

Proposal for the new Consumer programme 2014-2020 (/consumers/strategy/programmes_en.htm)
Commissioner Dalli today presented the proposal for the new Consumer Programme 2014 - 2020 which will support EU consumer policy in the years to come. The aim is to place consumers at the centre of the Single Market and empower them to participate actively in the market and make it work for them. The proposal will be discussed by the Council and European Parliament from December 2011. The new Regulation should enter into force in 2014.

Read more (/consumers/strategy/programmes_en.htm)

Air Passengers’ Rights – Report from the European Consumer Centres (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)
On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

Read more (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1190)

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STRATEGIA E PROGRAMMA Strategia Programma finanziario Appalti e sovvenzioni Pagella dei Mercati dei Beni al Consumo Tutela dei consumatori nelle varie politiche UE Allargamento Situazione nei singoli paesi	SICUREZZA Ultime notizie in tema di sicurezza Sistema di allarme rapido per i prodotti di consumo non alimentari (RAPEX) Legislazione relativa ai prodotti Norme europee Sorveglianza del mercato e rispetto della normativa Servizi: settori Servizi: informazioni generali Cooperazione internazionale Comitati, reti e gruppi di lavoro Problemi specifici relativi ai prodotti Progetti	DIRITTI Pratiche commerciali sleali Diritti contrattuali generali Acquisti on-line Multiproprietà e viaggi Servizi finanziari Servizi di interesse generale Proposta di direttiva sui diritti dei consumatori Diritto contrattuale europeo-Quadro comune di riferimento
APPLICAZIONE DELLA NORMATIVA Pacchetto per l'applicazione delle norme a tutela dei consumatori Cooperazione transfrontaliera ai fini dell'applicazione della normativa Cooperazione internazionale Provvedimenti inibitori Indagine sui biglietti aerei	MEZZI DI RICORSO Rete dei centri europei dei consumatori Risoluzione alternativa delle controversie (ADR) Azione legale individuale Azione legale collettiva	PARTECIPAZIONE DEI CONSUMATORI Informazione dei consumatori Educazione dei consumatori Associazioni e reti di consumatori Gruppo consultivo europeo dei consumatori Comportamento dei consumatori Test dei prodotti di consumo

COSMETICS Regulatory framework Scientific and technical assessment Cosmetic ingredients database Cosmetic products Ban on animal testing Cooperation and trade