EUROPA - La politique des consommateurs

A new European Consumer Agenda - Boosting confidence and growth - putting consumers at the heart of the single market
"The strategy adopted today aims to empower consumers and build their confidence, to exercise their power of choice and to have their rights properly enforced."

Read more (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/491)

EU investigates consumer credit websites - a market underperforming for consumers (/consumers/enforcement/sweep/consumer_credits/index_en.htm)
Were you ever about to sign a contract for a personal loan, credit card, or other consumer credit and discovered that it was all working out more expensive than you had first expected?

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/6&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/12/2&format=HTML&aged=0&language=EN)

Read more (/consumers/enforcement/sweep/consumer_credits/index_en.htm)

Consumers to get faster, easier and cheaper solutions to disputes with EU traders (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1200)
29 November 2011 – The Commission's new legislative proposals ensure that EU consumers solve their disputes with traders without going to court. Online shoppers from other EU countries will be able to solve their disputes directly online within 30 days.

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/11/1461&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/11/840)

Read more (http://ec.europa.eu/consumer-adr)

Consumers: EU move to reduce cigarette ignited fires to save hundreds of lives each year (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)
Cigarettes left unattended are one of the leading causes of fatal fires in Europe. Evidence shows that the number of fatalities can be reduced by over 40% with the introduction of 'Reduced Ignition Propensity' (RIP) cigarettes i.e. cigarettes which self-extinguish when left unattended and are thus less likely to cause fire.

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)

Proposal for the new Consumer programme 2014-2020 (/consumers/strategy/programmes_en.htm)
Commissioner Dalli today presented the proposal for the new Consumer Programme 2014 - 2020 which will support EU consumer policy in the years to come. The aim is to place consumers at the centre of the Single Market and empower them to participate actively in the market and make it work for them. The proposal will be discussed by the Council and European Parliament from December 2011. The new Regulation should enter into force in 2014.

Read more (/consumers/strategy/programmes_en.htm)

Air Passengers’ Rights – Report from the European Consumer Centres (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)
On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

Read more (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1190)

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STRATÉGIE ET PROGRAMME Stratégie Programme financier Offres et subventions Tableau de bord des marchés de consommation Intégration Élargissement Politique des consommateurs par pays	SÉCURITÉ Dernières nouvelles concernant la sécurité Système d'alerte rapide pour les produits de consommation non alimentaires (RAPEX) Législation relative aux produits Normes européennes Surveillance des marchés et contrôle Services: secteurs Services: informations générales Coopération internationale Comités, réseaux et groupes de travail Aspects concernant les produits Projets	DROITS Pratiques commerciales déloyales Droits contractuels généraux Achats en ligne Multipropriété en temps partagé et voyages Services financiers Services d'intérêt général Proposition de directive relative aux droits des consommateurs Droit européen des contrats - Cadre commun de référence
APPLICATION Train de mesures relatives à l’application de la législation en matière de protection des consommateurs Coopération et contrôle transfrontaliers Coopération internationale Actions en cessation «Coup de balai» dans le transport aérien	RECOURS Réseau des centres européens de consommateurs Mécanisme alternatif de règlement des litiges Recours juridictionnel individuel Recours collectif	RESPONSABILISATION DU CONSOMMATEUR Information des consommateurs Éducation des consommateurs Associations et réseaux de consommateurs Groupe consultatif européen des consommateurs Comportement des consommateurs Tests de produits de consommation

COSMETICS Regulatory framework Scientific and technical assessment Cosmetic ingredients database Cosmetic products Ban on animal testing Cooperation and trade	MEDICAL DEVICES Competitiveness Regulatory framework Specific areas of development Market surveillance and vigilance Scientific and technical assessment Other related policies Dialogue between interested parties International Cooperation