EUROPA - La política de los consumidores

A new European Consumer Agenda - Boosting confidence and growth - putting consumers at the heart of the single market
"The strategy adopted today aims to empower consumers and build their confidence, to exercise their power of choice and to have their rights properly enforced."

Read more (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/491)

EU investigates consumer credit websites - a market underperforming for consumers (/consumers/enforcement/sweep/consumer_credits/index_en.htm)
Were you ever about to sign a contract for a personal loan, credit card, or other consumer credit and discovered that it was all working out more expensive than you had first expected?

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/6&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/12/2&format=HTML&aged=0&language=EN)

Read more (/consumers/enforcement/sweep/consumer_credits/index_en.htm)

Consumers to get faster, easier and cheaper solutions to disputes with EU traders (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1200)
29 November 2011 – The Commission's new legislative proposals ensure that EU consumers solve their disputes with traders without going to court. Online shoppers from other EU countries will be able to solve their disputes directly online within 30 days.

Press release (http://europa.eu/rapid/pressReleasesAction.do?reference=IP/11/1461&format=HTML&aged=0&language=EN&guiLanguage=en)
Q&As (http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/11/840)

Read more (http://ec.europa.eu/consumer-adr)

Consumers: EU move to reduce cigarette ignited fires to save hundreds of lives each year (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)
Cigarettes left unattended are one of the leading causes of fatal fires in Europe. Evidence shows that the number of fatalities can be reduced by over 40% with the introduction of 'Reduced Ignition Propensity' (RIP) cigarettes i.e. cigarettes which self-extinguish when left unattended and are thus less likely to cause fire.

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1196)

Proposal for the new Consumer programme 2014-2020 (/consumers/strategy/programmes_en.htm)
Commissioner Dalli today presented the proposal for the new Consumer Programme 2014 - 2020 which will support EU consumer policy in the years to come. The aim is to place consumers at the centre of the Single Market and empower them to participate actively in the market and make it work for them. The proposal will be discussed by the Council and European Parliament from December 2011. The new Regulation should enter into force in 2014.

Read more (/consumers/strategy/programmes_en.htm)

Air Passengers’ Rights – Report from the European Consumer Centres (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)
On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

Read more (http://ec.europa.eu/consumers/ecc/consumer_reports_en.htm)

Read more (http://ec.europa.eu/dgs/health_consumer/dyna/enews/enews.cfm?al_id=1190)

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ESTRATREGIA Y PROGRAMA Estrategia política Programa financiero Licitaciones y subvenciones Cuadro de Indicadores de los Mercados de Consumo Integración Ampliación Situación por país	SEGURIDAD Últimas noticias Sistema de alerta rápida para productos de consumo no alimentarios (RAPEX) Legislación sobre productos Normas europeas Vigilancia del mercado y cumplimiento de la normativa Servicios: sectores Servicios: antecedentes Cooperación internacional Comités, redes y grupos de trabajo Problemáticas específicas Proyectos	DERECHOS Prácticas comerciales desleales Derechos contractuales generales Comercio electrónico Tiempo compartido y viajes Servicios financieros Servicios de interés general Propuesta de Directiva sobre derechos del consumidor Derecho contractual europeo-Marco Común de Referencia
EJECUCIÓN DE LA NORMATIVA Paquete "Aplicación de la normativa sobre protección del consumidor" Ejecución y cooperación transfronterizas Cooperación internacional Acciones de cesación Barrido de las compañías aéreas	REPARACIÓN Red de Centros Europeos del Consumidor Métodos alternativos de solución de conflictos Reparación individual por vía judicial Reparación colectiva	PARTICIPACIÓN DEL CONSUMIDOR Información de los consumidores Formación para el consumo Asociaciones y redes de consumidores Grupo consultivo europeo de los consumidores Comportamiento de los consumidores Ensayos de productos de consumo

COSMETICS Regulatory framework Scientific and technical assessment Cosmetic ingredients database Cosmetic products Ban on animal testing Cooperation and trade