A new information campaign on consumer rights "Potrosaci, Upoznajte svoja prava" was launched on 17 October by Commissioner Mimica.
This campaign aims to improve awareness of Croatian consumers of their rights and inform businesses as regards their obligations towards consumers.
This document presents the achievements of the EU Consumer Policy over the last five years.
Amidst a severe economic crisis, the EU has managed not only to maintain a level of consumer protection and rights unrivalled anywhere in world, but to set and achieve ambitious new goals, which put consumers at the very heart of the Single Market.
ECCs are helping an ever growing number of consumers. There was an 11.1% increase to just over 80 000 in the number of times consumers directly contacted ECCs between 2012 and 2013. These are consumers who have asked for explanations about their rights in a certain area, or have raised specific problems with the ECC, both those that they have then been able to solve by themselves and those that the ECC-Net took up with the trader. The full report underlines stories from ECCs all over Europe highlighting the work of the centres on behalf of European consumers.
Some practices concerning in-app purchases in online games raised numerous consumer complaints.
As a result of the coordinated enforcement action the Industry committed itself to a number of engagements which seek to address these consumer concerns.
European Consumer Centres Network (ECC-Net) has launched a unique mobile application: the "ECC-Net: Travel App". It will help consumers to cope with difficult situations on their holiday abroad and to express their consumer rights in the language of the destination country. It is available in the online stores:
There is an improved performance across all consumer markets finds the 10th Consumer Markets Scoreboard published today. This improvement is particularly marked for goods markets, while services continue to be the main sources of dissatisfaction.
The brochure presents 10 success stories of the consumers policy in the last years.
Report shows the progress made in 4 areas: improving consumer safety, increasing people's awareness about their rights as consumers, improved enforcement of existing rules, the adoption of new laws to safeguard the consumer interest across policy areas.
On 16 - 20 June 2014, the European Commission will host the 2014 International Product Safety Week: a series of events which will gather consumer product safety professionals and stakeholders from around the globe, representing regulators, businesses, consumer organisations and experts to work together in advancing product safety issues globally.
For information on the program and for registering to the events, please visit the 2014 International Product Safety Week’s web page
Please register by 9 May, 2014.
For just 5 cents per citizen a year, the European Union's consumer programme helps to help citizens fully enjoy their consumer rights and actively participate in the Single Market. The total budget for the programme is €188.8 million for 2014-2020.
Since its establishment in 2003, RAPEX has been guarding European consumers against un-safe non-food products. The number of notifications on dangerous products has been increasing each year and is now 10 times bigger than in 2003.
In 2013 a total of 2364 measures were taken by EU Member States. Clothing, textiles and fashion items and toys were the two main product categories posing chemical risks, risk of strangulation, risk of injury or choking.
In order to ensure that children continue to be protected from the dangers of novelty cigarette lighters, or cigarette lighters which are not child-resistant, the EU has extended the ban, which prevents them appearing on the market, up until 11 May 2015. Further prolongation of the bans is possible in the future if necessary.
Thanks to the joint action of the EU Member States and the European Commission, 116 websites selling digital games, books, videos and music have been brought in line with the EU consumer legislation.
New report of ECC-Net examines how online trust mark schemes achieve their objective of guaranteeing that their members offer good commercial practices, security and privacy for consumers.