Financial services have a significant impact on consumers' lives. It is important that consumers make well-informed decisions and feel confident that they are adequately protected if something goes wrong.
The Directorate General for Health and Consumers is committed to ensuring a high degree of consumer protection as an essential feature of a smoothly-functioning EU market for financial services. Its work focuses on bank accounts, consumer credit, the distance marketing of financial services and mortgage credit ensuring that consumer interests are considered in other EU financial legislation through specific market studies in this area.
Financial ServicesUser Group (FSUG) is the Commission Expert Group representing the interests of consumers and retail investors. FSUG members provide advice to the Commission on the above policy areas. ensuring that consumer interests are considered in other EU financial legislation through specific in this area.