Financial services have a significant impact on consumers' lives. It is important that consumers make well-informed decisions and feel confident that they are adequately protected if something goes wrong.
The Commission is committed to ensuring a high degree of consumer protection as an essential feature of a smoothly-functioning EU market for financial services. Its work focuses on bank accounts, consumer credit, mortgage credit and the distance marketing of financial services ensuring that consumer interests are considered in other EU financial legislation through specific market studies in this area.
The Financial Services User Group (FSUG) is the Expert Group representing the interests of consumers and retail investors. FSUG members provide advice to the Commission on the above policy areas, ensuring that consumer interests are considered in other EU financial legislation.