Out of 62 measures for European consumers presented in the Consumer Agenda two years ago, 52 have been completed and the remaining 10 are underway – reveals the Second report on consumer policy published by the European Commission.
This report on consumer policy covers the period from January 2012 to December 2013 and responds to the request of European Parliament to inform periodically on how consumer interests are integrated in the relevant areas of activity of the European Union.
The measures presented in the report cover the four pillars of the Consumer Agenda:
Promoting consumer safety
Enhancing knowledge of consumer rights
New interactive tools were developed to inform, educate and help consumers fully participate in the Single Market, such as the Consumer Classroom.
Strengthening the enforcement of consumer rules
Enforcement of consumer rights has been strengthened. The network of national consumer protection authorities intensified its cooperation by carrying out coordinated actions against breaches of EU consumer law in the form of checks of websites (sweeps). Thanks to the Directive on Alternative Dispute Resolution and the Regulation on On-line Dispute Resolution adopted in 2013 simple, fast and low-cost out-of-court procedures for consumers to seek redress will also soon become available throughout Europe.
Integrating consumer interests into the key sectoral policies
Finally, consumers' rights have been reinforced through a series of new legislation in the sectors such as telecommunications, digital, energy, transport and food. The EU has also adopted measures to increase transparency and access to retail financial services and facilitate switching of bank accounts.
The cut-off date of the Report was 31 December 2013, and drafting was finalised on 12 March 2014.
The First Report on Consumer Policy was published in 2012.