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Consumer Programme 2014-2020

The Consumer Programme 2014-2020pdf with a budget of EUR 188,8 million will support EU consumer policy in the years to come. It aims to help the citizens fully enjoy their consumer rights and actively participate in the Single Market, thus supporting growth, innovation and meeting the objectives of Europe 2020.

Build on the previous programme (2007-2013), Consumer Programme 2014-2020 will focus on four key areas:

  • a single market of safe products for the benefit of citizens and as a component of competitive businesses and traders;

  • a single market where citizens are well represented by professional consumer organisations whose capacity is built to meet the challenges of today's economic environment;

  • a market where citizens are aware and exercise their rights as consumers so that they contribute to the growth of competitive markets, citizens must enjoy access to redress mechanisms in case of problems without needing to resort to court procedures which are lengthy and costly for them and the governments;

  • a concrete and effective collaboration between national bodies to support the enforcement of consumer rights, support the consumers with advice.

Funding is available for government entities, public bodies and national and EU level consumer organisations.

Calls for tenders and proposals are published on the website of the Consumers, Health and Food Executive Agency.

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2016 Annual Work Programme

The 2016 funding priorities come under the specific objectives and actions listed by the multiannual Consumer Programme for 2014-2020. Most actions are targeting areas where the intervention at Union level can make a difference and add value and where the objectives of the consumer protection cannot be sufficiently achieved by the Member States, such as:

  • Assisting consumers on cross-border issues, including through the provision of adequate redress;
  • Gathering consumer evidence informing the policies of the European Union and of the Member States;
  • Supporting consumer organisations at the Union level;
  • Fulfilling the legal obligations deriving from the legislation in the field of consumer protection;
  • Complementing and enhancing the efficiency of measures undertaken at national level, such as joint actions in the fields of product safety and of consumer rights enforcement;
  • Contributing to the capacity building of national consumer organisations and sharing good practices in the field of consumer education.

The expected results of the actions financed from the Consumer Programme are directly linked to the key policy priorities of the Commission, more specifically to: the Digital Single Market; the Enforcement of the consumer legislation including in respect of consumer rights; the Deeper and Fairer Internal Market or the Energy Union.

All actions under this work programme shall respect and shall be implemented in line with the rights and principles enshrined in the Charter of Fundamental Rights of the European Union.

2016 Annual Work Programmepdf(154 kB) Choose translations of the previous link  - Annexpdf(56 kB) Choose translations of the previous link 

2015 Annual Work Programmepdf(94 kB) Choose translations of the previous link  - Annexpdf(101 kB) Choose translations of the previous link 

2014 Annual Work Programmepdf(62 kB) Choose translations of the previous link  - Annexpdf(113 kB) Choose translations of the previous link 


Previous Consumer Programme 2007-2013

The previous Consumer Programme realized in years 2007-2013 was endowed with a total of EUR 156,8 million in funding and aimed at ensuring:

  • high level of consumer protection mainly through improved information on consumer-related data, better consultation and better representation of consumers’ interests;

  • effective application of consumer protection rules, notably through cooperation between authorities and organisations responsible for the implementation of consumer legislation, information, education and dispute resolution.

Decision 1926/2006/EC establishing the Consumer Programme 2007-2013

Previous annual work programmes

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