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Consumer Programme 2014-2020

The Consumer Programme 2014-2020pdf with a budget of EUR 188,8 million will support EU consumer policy in the years to come. It aims to help the citizens fully enjoy their consumer rights and actively participate in the Single Market, thus supporting growth, innovation and meeting the objectives of Europe 2020.

Build on the previous programme (2007-2013), Consumer Programme 2014-2020 will focus on four key areas:

  • a single market of safe products for the benefit of citizens and as a component of competitive businesses and traders;

  • a single market where citizens are well represented by professional consumer organisations whose capacity is built to meet the challenges of today's economic environment;

  • a market where citizens are aware and exercise their rights as consumers so that they contribute to the growth of competitive markets, citizens must enjoy access to redress mechanisms in case of problems without needing to resort to court procedures which are lengthy and costly for them and the governments;

  • a concrete and effective collaboration between national bodies to support the enforcement of consumer rights, support the consumers with advice.

Funding is available for government entities, public bodies and national and EU level consumer organisations.

Calls for tenders and proposals are published on the website of the Consumers, Health and Food Executive Agency.


                   pdf(2 MB) Choose translations of the previous link              
      pdf(2 MB) Choose translations of the previous link 



 The 2014 Annual Work Programme aims to:
  • improve enforcement cooperation in the areas of consumer safety and consumer protection laws (CPC);

  • support the consumer organisations, the European Consumer Centres Network, the complaint handling bodies and the organisation of Presidency events concerning consumer policy;

  • coordinate market surveillance;

  • support maintenance and further development of databases on cosmetics;

  • build and improve access to the evidence base for policy-making in areas affecting consumers;

  • enhance the transparency of consumer markets,  the consumer information and education;

  • prepare the consumer protection legislation and other regulatory initiatives;

  • facilitate access to dispute resolution mechanisms for consumers, in particular to the alternative dispute resolution scheme.

2014 Annual Work Programmepdf(60 kB) Choose translations of the previous link  - Annexpdf(111 kB) Choose translations of the previous link 


Previous Consumer Programme 2007-2013

The previous Consumer Programme realized in years 2007-2013 was endowed with a total of EUR 156,8 million in funding and aimed at ensuring:

  • high level of consumer protection mainly through improved information on consumer-related data, better consultation and better representation of consumers’ interests;

  • effective application of consumer protection rules, notably through cooperation between authorities and organisations responsible for the implementation of consumer legislation, information, education and dispute resolution.

Decision 1926/2006/EC establishing the Consumer Programme 2007-2013

Previous annual work programmes