Better coordination is realised through:
Involvement of consumer policy stakeholders in consultations organised by other EU policies on proposals with a major impact on consumers;
Each Commission department with a significant consumer interest has a consumer liaison officer to monitor the impact of its policies on consumers.
In order to include consumers' interests in essential services and to ensure affordable access to these services, the following measures are foreseen:
Monitoring of key consumer markets
Stronger guarantees of market transparency
Better complaint and redress mechanisms
The main policy areas where the integration of consumer interests is applied
Retail financial services
Retail banking markets remain fragmented and still have competition barriers. In order to improve the sector of Retail financial services, the Commission has analysed obstacles encountered by consumers when opening, closing or switching bank accounts. It has also focused its efforts on solving problems with competition in the retail banking sector.
Services of General Interest
Policy on Services of General Interest must go hand in hand with appropriate measures for consumers. It should also ensure, where appropriate, that universal service at EU and Member State level is safeguarded.
Passengers should be able to claim their rights when something goes wrong with their trip. With the Commission's rules on Passenger rights this is now possible, regardless of the mode of transport or destination.
Gas and electricity consumer's rights
Following Commission's efforts in the area of Gas and electricity consumers' rights, consumers are now better protected and have the right to choose the best gas and electricity deal for themselves.