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Additional tools


Enforcement authorities in the Member States play the most important role in ensuring consumers' rights, both at national and cross-border levels.

Cooperation between these authorities takes place among others in a form of the European enforcement network , so called CPC Network.

Every year, the Network identifies common enforcement priorities and carries out specific activities, for example Sweeps  - systematic check carried out simultaneously in different Member States to investigate breaches of consumer protection law in the particular on-line sector.

Another important enforcement tool at the EU level is provided by the Injunctions Directive. It aims at ensuring that collective actions to protect consumers can be brought in the Member State where the business is located and therefore where the solution is most likely to be effective.