European Consumer Centres CANNOT:
force traders to take action: they rely on persuasion (but it works in at least half of the cases they handle!)
be your legal representative (e.g. in court)
handle your consumer complaint if the trader is based in your own home country.
See our tips on who else may help you
intervene if the trader is based outside the EU (e.g. in the US or Canada)
handle your complaint if you don't legally reside in the EU*
* or Iceland, Norway