Costa Concordia shipwreck - agreement between national consumer associations of Italy and Costa Crociere
Following the tragic accident of Costa Concordia, an agreement has been reached by national consumer associations of Italy and Costa Crociere for the reimbursement that will be offered to all passengers.
For more information
Cross-border online shopping: how safe and easy is it?
4 October 2011 - Have you been tempted by a cheaper online offer from another EU country but wondering how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that. Their report (State of the e-Union) shows the results of actual purchases in 28 countries.
Press releaseFull report
Flight cancelled? Lost luggage? Help is at hand.
The European Consumer Centres Network (ECC-Net) offer citizens free advice about their rights when travelling and shopping across borders. They can also help them solve problems with traders in another EU country (plus Iceland and Norway) when things go wrong. Since many of the complaints they receive concern transport, in particular air travel, the Network has organised a special 'Air Passenger Rights Day' at 27 airports (23 countries) across the EU.
Please follow the link for more information
2010 Annual Report: 15% more consumers helped
In 2010, European Consumer Centres handled over 71 000 consumer cases, up by 15% compared with 2009. One complaint in three concerned transport – mostly air travel.
2010 annual reportECC card
Car travel in Europe: comparison of traffic rules
Travelling by car in the EU this summer? European Consumer Centres have compared car traffic rules in 29 European countries, from speed to alcohol limits.
Car travel in Europe: comparison of traffic rules
Minimum criteria for 3-star hotels in Europe
Looking a hotel in another EU country and want to know what the hotel stars really mean? ECC have put together a summary so you can see what a hotel has to provide to qualify for 3-star status
Minimum criteria for 3-star hotels in Europe
Following the tragic accident of Costa Concordia, an agreement has been reached by national consumer associations of Italy and Costa Crociere for the reimbursement that will be offered to all passengers.
For more information
4 October 2011 - Have you been tempted by a cheaper online offer from another EU country but wondering how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that. Their report (State of the e-Union) shows the results of actual purchases in 28 countries.
Press release
Full report
The European Consumer Centres Network (ECC-Net) offer citizens free advice about their rights when travelling and shopping across borders. They can also help them solve problems with traders in another EU country (plus Iceland and Norway) when things go wrong. Since many of the complaints they receive concern transport, in particular air travel, the Network has organised a special 'Air Passenger Rights Day' at 27 airports (23 countries) across the EU.
Please follow the link for more information
In 2010, European Consumer Centres handled over 71 000 consumer cases, up by 15% compared with 2009. One complaint in three concerned transport – mostly air travel.
2010 annual report
ECC card
Travelling by car in the EU this summer? European Consumer Centres have compared car traffic rules in 29 European countries, from speed to alcohol limits.
Car travel in Europe: comparison of traffic rules
Looking a hotel in another EU country and want to know what the hotel stars really mean? ECC have put together a summary so you can see what a hotel has to provide to qualify for 3-star status
Minimum criteria for 3-star hotels in Europe
The first pan-European survey on ski resorts compares prices, discounts and value for money.
ECC survey of European ski resorts
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