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Get online consumer advice A European Consumer Centre near you offers free consumer advice that will help you stay out of trouble when shopping in the EU.

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Online shopping Buying goods and services Air travel Package travel Timeshare and Holiday clubs Car rental Popular consumer topics What are my consumer rights when I shop and travel in the EU, Norway and Iceland?

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Problems shopping abroad? If you have a problem with your purchase in another EU country and cannot resolve it with the trader, check you consumer rights or complain online to your European Consumer Centre

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Can the ECC-Net help me?

Yes, if

  • My holidays did not go as planned
  • Goods never arrived from a different country
  • My passenger rights were denied
  • I have a problem with a company established abroad and I do not know how to complain
  • Who to complain to?

Learn more about the ECC-Net

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