European Consumer Centres: travel advice and buyers' guide for EU consumers
Need consumer travel advice for your trip in Europe or looking for a buyers' guide with tips on safe shopping in the EU market?
Having problems getting a refund for a cancelled flight, getting a faulty product replaced? Your complaint about an excessive bill got nowhere?
The EU-wide network of European Consumer Centres (ECC-Net) offers free consumer help and advice:
- travel advice and a buyers' guide for European consumers shopping for goods and services in other EU countries, Norway or Iceland, with practical consumer tips that can save you money and help avoid problems;
- free expert help in settling your complaint against an EU-based foreign trader, for example an online seller or a tour operator from a neighbouring country, in case you are not happy about how they handled your complaint.
The Centres are co-sponsored by the European Commission and national governments.
There is a European Consumer Centre in every EU country as well as in Norway and Iceland, so you can get help and advice at home for problems abroad.
How the Centres helped others
Cancelled flight refund: Irish consumer/French airline
Returning goods bought online: Irish consumer/UK seller