European Consumer Centres: travel advice and buyers' guide for EU consumers

Need consumer travel advice for your trip in Europe or looking for a buyers' guide with tips on safe shopping in the EU market?

Having problems getting a refund for a cancelled flight, getting a faulty product replaced? Your complaint about an excessive bill got nowhere?

The EU-wide network of European Consumer Centres (ECC-Net) offers free consumer help and advice:

• travel advice and a buyers' guide for European consumers shopping for goods and services in other EU countries, Norway or Iceland, with practical consumer tips that can save you money and help avoid problems;
• free expert help in settling your complaint against an EU-based foreign trader, for example an online seller or a tour operator from a neighbouring country, in case you are not happy about how they handled your complaint.

The Centres are co-sponsored by the European Commission and national governments.

There is a European Consumer Centre in every EU country as well as in Norway and Iceland, so you can get help and advice at home for problems abroad.