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European Consumer Centres' Network (ECC-Net) in figures

Practical consumer problems such as product or service quality, late delivery of a product from abroad or unfair terms in a contract are among the issues handled daily by European Consumer Centres in 29 countries.

Below are some highlights which show the work of the network in figures.

A full set of statistics showing what ECC-Net is delivering for EU consumers is published every year in ECC-Net annual reports.

The statistics below are aggregate figures for all 29 countries where the Centres operate.

There are large differences between countries in terms of case load, reflecting the differences in the number of consumers shopping in other EU countries as well as the number of traders established in each country.


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Contacts/Complaints

In 2012, European Consumer Centres across the EU had more than 72000 contacts with consumers. They handled more than 32000 cross-border complaints. Since 2005, the year of creation of the ECC-net, the number of contacts has constantly increased.


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Products/Services concerned

In 2012, one third of the complaints were related to the transport sector from which more than 20% on air transport.

Tourism (package holidays and timeshare) is another area with a clear cross-border dimension. Certain goods categories also feature highly in the complaints reflecting strong development for cross-border e-shopping such as furnishing, household equipment and routine household maintenance.

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