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Get consumer advice, file a complaints form for EU shopping and travel

Get consumer advice from your European Consumer Centre

European Consumer Centres offer free consumer advice and support to EU* residents who are buying goods or services from traders based in other EU* countries.

* and Iceland, Norway

Find your European Consumer Centre to:

  • get practical online consumer advice that will help you save money and avoid problems when shopping and travelling in Europe
  • find out what consumer rights you have if you do have problems with European purchases, bookings, holidays or rental contracts
  • fill in an online complaints form if you have an unresolved complaint against a foreign European trader
  • contact you Centre by e-mail, fax or phone

Click on your country:

Get consumer advice, file a complaints form for EU shopping and travel