ECC-Net: EU timeshare rules including contract cancellation rights

Timeshare and holiday clubs

A timeshare or holiday club membership can be a financial commitment for many months or years: you need to think about the taxes and bills as well as insurance and transport costs. European Consumer Centres offer advice on the new EU timeshare rules, including contract cancellation (cooling –off) rights.

Top tips on timeshare from European Consumer Centres

These tips have been compiled based on the experience of Centres advising and helping timeshare buyers.

1. Beware of aggressive sales

Timeshares and holiday clubs are often sold using aggressive techniques (many of which are illegal in the EU). For example, holidaymakers may be offered a scratch card which invariably wins a prize. To get the prize, they are lured into commercial presentation and pressured into signing a timeshare contract on the spot. Be extremely suspicious!

2. Be cautious of timeshare resale offers

Some timeshare resale companies offer to resell your timeshare for an upfront fee. Once the fee is paid, sales rarely take place and, where they do, it is often at a selling price that barely covers the fees.

Timeshare sellers may also try to persuade you to buy another property, saying that they will sell your current property. Often, these sales never happen and you may be left with two timeshares!

3. Contract cancellation: holiday clubs

If you have already signed up to a holiday club and want to cancel, check the terms of your contract carefully and request cancellation immediately.

If you are not sure whether you are covered by the new 14-day contract cancellation (cooling-off) period for timeshare, get advice from your European Consumer Centre.

How the Centres helped others

Chargeback for timeshare scams: Irish consumer / Spanish trader

An Irish couple signed up to a holiday club in Spain after a very aggressive sales pitch.

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Timeshare contract cancellation: Irish consumer / Maltese trader

An Irish consumer signed a timeshare contract with a provider in Malta.

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