European Consumer Centres: help on air passenger rights for cancelled flights and more

Air travel

Cancelled flight? Long flight delay? Denied boarding? Lost or damaged luggage?

Thanks to EU air passenger rights, you may be entitled to reimbursement, rerouting, compensation and more. Your European Consumer Centre can advise you on your case.

Something went wrong with my flight. What do I do?

Always try to contact the air carrier first. For a cancelled flight, delays or if you are denied boarding, you may use the EU complaints form if the carrier does not provide you with a form.

To claim compensation for lost, damaged or delayed luggage, keep in mind the deadlines and restrictions that apply.

If you did not get an answer from the air carrier or you are not happy with it, you can get in touch with your European Consumer Centre for further help.

Your European Consumer Centre can:

offer more detailed online advice on your rights

advise you on your particular case

contact the airline (or help you contacting the airline) to try to find an amicable solution to your complaint

help you file a complaint to the relevant national enforcement body (NEB) if your flight was cancelled, delayed or you were denied boarding

advise you on taking your case to an out-of-court scheme (or to court if necessary).

How the Centres helped others

Cancelled flight refund: Irish consumer / French airline

Due to the ash cloud, an Irish consumer’s return flight was cancelled and she had to wait 6 days to be rerouted.

Read more

Lost luggage compensation: Irish consumer / French airline

An Irish consumer's bag was lost while travelling with the airline.

Read more